{"id":3598363,"url":"https://alion.io/job/sanofi-production-data-process-support-specialist","title":"Production Data & Process Support Specialist","company":{"id":146,"name":"Sanofi","domain":"sanofi.com","url":"https://alion.io/company/sanofi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":101,"ghost_share":0.01,"stale_share":0.297,"repost_share":0.089,"time_to_fill_p50_days":22,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pearl River, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:15:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T07:55:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: Production Data & Process Support Specialist\nLocation: Pearl River, NY\nAbout the Job\nThe Production Data & Process Support Specialist serves as the manufacturing-embedded expert for digital systems - primarily SAP (S/4HANA/iShift) and related ERP/MES platforms - ensuring that manufacturing personnel execute system transactions correctly, compliantly, and consistently in accordance with cGMP requirements. This role acts as the critical bridge between day-to-day manufacturing operations and the digital infrastructure that supports them, owning data quality and process integrity within the production environment.\nJoin a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.\nAbout Sanofi:\nWe’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.\nMain Responsibilities\nSAP & iShift Systems Execution\nEnsure manufacturing team members execute SAP transactions accurately, completely, and in full compliance with cGMP requirements and Sanofi's iShift core model standards\nServe as the primary manufacturing-embedded subject matter expert for SAP (S/4HANA) and iShift, providing real-time guidance and support to production personnel during daily operations\nMonitor the accuracy and completeness of data entered into iShift and SAP; proactively identify data quality issues and take appropriate corrective action - either resolving directly within authorized scope or escalating through the proper channels (IT, Digital, or Master Data teams)\nTraining & Capability Development\nDesign and deliver training programs for manufacturing personnel on proper SAP transaction execution, iShift data entry protocols, and related digital workflows\nDevelop and maintain training materials, quick reference guides, and job aids to support consistent and compliant system usage across the manufacturing team\nServe as a change agent for digital adoption, coaching team members through system updates, process changes, and new iShift functionality rollouts\nData Governance & Quality\nOwn data quality monitoring within the manufacturing environment, establishing routines to review, validate, and correct production data in SAP and iShift\nCollaborate closely with Master Data teams to ensure accurate, timely, and governance-compliant data management, including material master data, production orders, and batch records\nIdentify recurring data quality trends and escalate systemic issues with supporting documentation to appropriate stakeholders\nCross-Functional Coordination\nCoordinate proactively with Supply Chain and Warehouse teams to ensure seamless data flow, process alignment, and timely resolution of interface issues between manufacturing and downstream functions\nTriage and escalate system issues to IT, Digital, or Master Data teams as appropriate, providing clear documentation of the issue, business impact, and recommended resolution path\nParticipate in cross-functional meetings and working groups related to iShift operations, data governance, and manufacturing process alignment\nContinuous Improvement & Documentation\nSupport and lead continuous improvement initiatives related to manufacturing data processes, identifying opportunities to streamline workflows, reduce errors, and improve data integrity\nMaintain up-to-date standard operating procedures (SOPs) and work instructions for SAP and iShift system usage within the manufacturing environment\nContribute to post-go-live iShift stabilization and optimization efforts, serving as a key liaison between manufacturing operations and the Digital/iShift program team\nAbout You\nBachelor’s degree 3+ years of experience in manufacturing operations, production support, or manufacturing systems roles within any GMP regulated industry\nDemonstrated experience working with SAP (manufacturing or supply chain modules) and/or MES/ERP systems in a production environment\nProven track record of training or coaching others on system usage or process compliance\nTechnical Skills\nWorking knowledge of SAP manufacturing modules (e.g., PP, MM, WM) and/or SAP S/4HANA\nFamiliarity with digital manufacturing tools\nAbility to identify, analyze, and resolve data discrepancies within ERP/MES systems\nRegulatory & Compliance\nUnderstanding of current Good Manufacturing Practice (cGMP) requirements and their application to data entry, batch records, and electronic systems in a pharmaceutical manufacturing environment\nAwareness of data integrity principles (ALCOA+) as they apply to electronic systems\nInterpersonal & Professional Skills\nStrong analytical and problem-solving skills with the ability to make sound judgment calls on when to resolve vs. escalate issues\nExcellent written and verbal communication skills; ability to translate technical system requirements into clear, actionable guidance for manufacturing personnel\nDemonstrated ability to influence without authority and drive adoption of new processes or systems\nPREFERRED QUALIFICATIONS\nExperience with SAP S/4HANA or direct involvement in an iShift implementation or go-live support\nPrior experience in pharmaceutical, biopharmaceutical, or vaccine manufacturing environments\nFamiliarity with master data governance processes, including material master creation/change request workflows\nExperience with data integrity programs or quality management systems in a GMP-regulated environment\nLean, Six Sigma, or other continuous improvement training or certification\nExperience supporting cross-functional teams spanning Supply Chain, Warehouse, and Manufacturing Operations\nCORE COMPETENCIES / PROFICIENCY\nTechnical\nProduction Data Management / Advanced\nDigital Technology / Advanced\nManufacturing Documentation / Intermediate\nSafety Culture / Intermediate\nFunctional\nProcess Control / Experienced\nProcess Optimization / Experienced\nData Processing / Advanced\nProcess Improvements / Advanced\nTransversal\nCollaborative Communications / Experienced\nCross-Functional Teamwork / Mastered\nOther\nGMP Compliance / Advanced\nPHYSICAL REQUIREMENTS & WORK ENVIRONMENT\nBased at Sanofi's Pearl River manufacturing site\nRegular presence on the production floor is required to provide in-person support to manufacturing personnel during operational hours\nOffice-based work for documentation, training development, and cross-functional coordination\nStandard business hours with flexibility to support manufacturing operations as needed, which may include occasional off-shift or weekend coverage during system go-lives, critical issue resolution, or training events\nMust comply with all site safety, gowning, and access requirements applicable to manufacturing areas\nWhy choose us?\n Bring the miracles of science to life alongside a supportive, future-focused team. \nDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. \nEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. \nTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.\nShape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.\nPower industry-leading performance by leveraging digital, data, and AI-driven innovation - at speed and scale\nTransform lives worldwide by delivering life-changing treatments anywhere, anytime.\nSanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; colour; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\n#GD-SP \n#LI-SP\nPursue progress, discover extraordinary\nBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.\nSanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here\nUS and Puerto Rico Residents Only\nSanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.\nNorth America Applicants Only\nThe salary range for this position is:\n$90.000,00 - $130.000,00All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.","description_format":"text","description_chars":10150,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Vaccines","Rare Disease Therapeutics","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-02T06:15:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 62 · green card filings: 19","filings_12m":62,"filings_prev_12m":85,"green_card_filings_12m":19,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:9","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/sanofi-production-data-process-support-specialist","json_url":"https://alion.io/job/sanofi-production-data-process-support-specialist.json","meta":{"generated_at":"2026-11-08T11:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":146},"rest":"https://alion.io/mcp/rest/get_company?id=146"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsanofi-production-data-process-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsanofi-production-data-process-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsanofi-production-data-process-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sanofi-production-data-process-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsanofi-production-data-process-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598363}},{"tool":"search_jobs","arguments":{"company":"sanofi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598363},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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