{"id":2889613,"url":"https://alion.io/job/sante-customer-experience-manager","title":"Customer Experience Manager","company":{"id":9177,"name":"Santé","domain":"santehq.com","url":"https://alion.io/company/santehq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"OpenAI Codex","optional":false}],"status":"live","first_seen_at":"2026-10-20T01:32:55Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T16:19:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Santé\nSanté is the #1 operating system for local retailers.\nOur platform runs the entire store, including point of sale, integrated payments, eCommerce, inventory management, delivery-app integrations, marketing, bookkeeping, and AI Agents, so owners of liquor, grocery, and convenience stores can compete like the big chains without losing what makes them local.\nJust two years into the business, Santé is delivering meaningful growth for hundreds of local retailers across the US:\nCutting payroll costs by $35 - $50k with agents that handle admin work for store owners\nIncreasing revenue by 10-15% with eCommerce and Marketing agents that drive sales\nEveryone on our team is the domain expert on the problems they’re responsible for solving. We’re also curious about what living in the future means, and we are committed to bringing it to our customers. We challenge current assumptions and explore new workflows. We believe that this is the only way to create a generational company that lasts a century.\nAbout the Role\nCustomer Experience is one of the three core functions at Santé, alongside Engineering and Sales. You’ll onboard new stores, train owners on the platform, solve complex operational problems, and work directly with Engineering to improve the product.\nYou’ll spend your days talking to customers, uncovering the root cause behind their problems, and deciding what to build. You’ll learn how to ask “why” instead of taking feature requests at face value, make product tradeoffs, and experience firsthand how product decisions are made at a fast-growing startup.\n100% of the CX team today wants to start a company one day, and we all benefit from knowing what PMF feels like. If you’re like us, we’d love to talk to you.\nIn this role, you will\nOwn customer onboarding from kickoff through launch, helping retailers successfully transition from their legacy POS to Santé\nTravel to stores around NYC, NJ, Colorado, Florida, and beyond when needed to launch new customers, train owners and employees, understand their operations firsthand, and build lasting relationships\nMigrate customer data from legacy systems with Claude Code/Codex\nChallenge feature requests/assumptions, ask “why”, and solve the actual problem customers are experiencing\nPartner with Engineering to turn your insights into shipped code with high impact\nBuild playbooks, internal tools, and AI-powered workflows that help Customer Experience scale 10x without sacrificing quality\nWho You Are\nYou want to build a company one day and are obsessed with learning how great products are built\nYou have a high bar for ownership. You own your inputs and outputs, and you care about the whole business\nYou admire Michelin-star service because you care about craftsmanship, attention to detail, and giving customers respectable service\nYou are curious about tools like Claude Code, Codex, Cursor, and you’re ready to build\nCompensation\n$80,000 - $100,000 + Meaningful Equity\nThis range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and scope of responsibilities. In addition to base salary, we offer meaningful early-stage equity. This team's work is the foundation the company compounds on.\nBenefits\nCompany-sponsored benefits\n401(k)\nNightly team dinners\nCoffee chat with Christian (Product)\nCoffee chat with Darren (CEO)\nIn-person trial","description_format":"text","description_chars":3400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T01:32:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:3","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/sante-customer-experience-manager","json_url":"https://alion.io/job/sante-customer-experience-manager.json","meta":{"generated_at":"2026-10-21T20:33:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9177},"rest":"https://alion.io/mcp/rest/get_company?id=9177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsante-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsante-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsante-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sante-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsante-customer-experience-manager"}]}