Operations Manager

Job Summary

Leads day-to-day operations in Ghana, converting commercial activity into reliable outcomes across onboarding, payments, settlement, customer service, partner management and administration, to SAOPAY Global standards, regulatory requirements and SLAs.

Key Responsibilities

• Onboarding and network operations: Lead merchant and agent onboarding per KYC, KYB and AML requirements; manage POS, SmartPOS, SoftPOS and QR device deployment; monitor agent liquidity and network performance with Finance and banks.
• Payments, settlement and reconciliation: Oversee daily payments, reversals, refunds and chargebacks; ensure timely settlement to partners; own daily reconciliation of transaction, trust and float accounts and resolution of breaks.
• Customer operations: Resolve complaints, disputes, fraud and vulnerable-customer cases within regulatory and internal timelines; address root causes with Product Support, IT and Global teams.
• Partner and SLA management: Manage day-to-day relationships with banks, MNOs, switches, processors and vendors; track SLAs, escalate breaches and coordinate incident resolution.
• Controls, compliance and improvement: Implement Global SOPs; maintain segregation of duties and maker-checker controls; ensure KYC/KYB meet AMLRO standards, float and trust accounts are reconciled daily, incidents are reported on time and audit evidence is retained; drive process improvement.
• Leadership and administration: Lead, coach and develop the team; manage performance and succession; support recruitment with HR; oversee administration, facilities, procurement support and local IT assets.

Qualification Required & Experience

•Required: Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, IT or a related field (equivalent education and experience considered); 7+ years' progressive operations experience, including 3+ years in a managerial role; proven management of onboarding, payments, settlement, reconciliation or customer operations at scale; experience implementing SOPs and controls and managing partner SLAs.
•Preferred: Postgraduate qualification; Lean Six Sigma, ITIL, PMP or payments certification; regulated payments, fintech, banking or telecom experience.

Location: Accra

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 30 October, 2026