{"id":1182199,"url":"https://alion.io/job/sap-client-delivery-manager-sovereign-cloud-delivery-fm","title":"Client Delivery Manager - Sovereign Cloud Delivery - F/M","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":19,"ghost_share":0,"stale_share":0.474,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Levallois-Perret, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-20T02:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-20T19:49:49Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nWhat You'll Build\nAs a Client Delivery Manager within the Global Sovereign Cloud Delivery & Operations organization, you will act as the primary point of contact for customers using SAP's European Sovereign Cloud Services. As an individual contributor, you will manage customer engagements end-to-end following contract signature, ensuring successful onboarding, service delivery, operational excellence, and long-term customer satisfaction.\nYour responsibilities will include:\nServing as the trusted advisor and main contact for customers throughout their Sovereign Cloud journey.\nLeading customer onboarding activities and guiding customers through service adoption and cloud transformation initiatives.\nConducting regular service reviews, business planning sessions, and quarterly business review meetings.\nUnderstanding customer business objectives and aligning SAP cloud services to support their goals.\nPromoting the adoption of SAP S/4HANA and cloud standardization initiatives.\nSupporting customers in their transformation towards SAP Cloud solutions through governance and architecture guidance.\nDelivery Management\nActing as the single point of contact for customer service and support-related matters concerning SAP cloud solutions.\nManaging customer escalations and driving resolution of critical situations.\nEnsuring effective communication and feedback loops between customers and SAP delivery and operations teams.\nPlanning and coordinating release, maintenance, and operational activities through customer IT calendars.\nManaging service and project delivery against agreed scope, timelines, budgets, and milestones.\nSupporting delivery and operations teams in root cause analysis and ensuring corrective actions are completed.\nAccount Management\nIdentifying opportunities to expand customer adoption of SAP services and solutions.\nCollaborating closely with sales teams to support renewals and upsell opportunities.\nSupporting customer satisfaction initiatives and ensuring feedback is collected and acted upon.\nManaging SLA-related discussions and service credit cases where applicable.\nSupporting commercial change requests and providing guidance on sizing, scope, and pricing considerations.\nBuilding long-term relationships with key stakeholder groups and executive sponsors.\nWhat You Bring\nRequired Qualifications & Experience\n5-7 years of professional experience in customer-facing, service delivery, account management, project management, or related roles.\nStrong customer focus with proven relationship-building and stakeholder management skills.\nExperience managing complex customer engagements and working across multiple internal teams.\nKnowledge of one or more business process areas such as Finance, Logistics, Supply Chain, or related domains.\nSolid understanding of project management fundamentals.\nInfrastructure knowledge and a strong technical understanding of enterprise IT environments.\nUnderstanding of cloud business models, SAP Cloud solutions, and cloud operational processes.\nExperience managing escalations and coordinating issue resolution across diverse stakeholder groups.\nStrong communication, presentation, and negotiation skills.\nAbility to balance customer advocacy with commercial objectives.\nEducation\nBachelor's degree or equivalent in Business Administration, Computer Science, Engineering, Economics, or a related field.\nDue to the potentially classified nature of our work, you must be willing to undergo a governmental security clearance process.\nWhere You'll Belong\nThe Global Sovereign Cloud Delivery & Operations organization is a strategic business unit within SAP Product Engineering, dedicated to delivering secure, scalable, and compliant cloud solutions for public sector organizations and highly regulated industries.\nAs part of this team, you will collaborate across SAP's global organization to establish a harmonized Sovereign Cloud portfolio and deliver trusted cloud services to customers with the highest security and compliance requirements.\nThis role offers a unique opportunity to work at the intersection of customer success, cloud delivery, digital transformation, and SAP technology, helping organizations maximize the value of their cloud investments while shaping the future of SAP Sovereign Cloud services.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.\nSuccessful candidates might be required to undergo a background verification with an external vendor.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 457533 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":7704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","HR & Payroll Software","Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-24T14:25:49Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.55,"age_days":30,"expected_fill_days":25,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sap-client-delivery-manager-sovereign-cloud-delivery-fm","json_url":"https://alion.io/job/sap-client-delivery-manager-sovereign-cloud-delivery-fm.json","meta":{"generated_at":"2026-10-20T20:09:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":80},"rest":"https://alion.io/mcp/rest/get_company?id=80"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsap-client-delivery-manager-sovereign-cloud-delivery-fm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsap-client-delivery-manager-sovereign-cloud-delivery-fm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsap-client-delivery-manager-sovereign-cloud-delivery-fm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sap-client-delivery-manager-sovereign-cloud-delivery-fm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsap-client-delivery-manager-sovereign-cloud-delivery-fm"}]}