{"id":3830419,"url":"https://alion.io/job/sap-client-delivery-manager-us-northeast","title":"Client Delivery Manager - US Northeast","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":26,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newtown Square, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107300,"max":230600,"currency":"USD","period":"year","gross":null,"usd_annual":230600},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-05T19:19:25Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T01:31:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nYou own the relationship. You protect the revenue. You make outcomes real. As Client Delivery Manager, you are the single point of accountability for enterprise SAP Private Cloud customers - driving adoption, securing contracts, and building the trust that earns renewals.\nWhat you'll Build\nOwn the end-to-end SAP Private Cloud engagement lifecycle - from contract handover through renewal\nDrive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered\nRun structured governance sessions and present results to senior stakeholders, including CxO-level sponsors\nSafeguard revenue by proactively identifying entitlement leakage, churn risk, and escalation triggers before they become problems\nServe as single-engine orchestrator for C2C customers - owning consumption tracking, risk mitigation, and revenue protection\nPartner with account teams to surface upsell, cross-sell, and renewal readiness opportunities\nLead AI adoption for your customers - drive release version currency, accelerate entitlement consumption, and demonstrate measurable AI-driven business outcomes\nWhat you'll Bring\n8 years' experience in SAP Basis and/or infrastructure operation/development\n6 + years’ experience in a customer-facing role\nProven track record managing complex, high-value contracts across international, virtual teams\nAdaptive leadership style: you de-escalate with composure, flex to competing stakeholder demands, and lead through ambiguity\nFinancial acumen to track contract value, spot leakage, and connect delivery performance directly to commercial outcomes\nStructured project management discipline with strong governance experience; PM certification is an advantage\nSAP Basis/Technical depth and solid understanding of private cloud deployments and infrastructure\nBachelor's degree required; equally fluent presenting to a CIO and working through detail with a platform engineer\nFluency with agentic AI tools in day-to-day practice - preparing for customer interactions, synthesising insights, and accelerating delivery workflows\nWhere you Belong\nThis team takes accountability seriously and lifts each other to meet it. You'll collaborate daily with SAP colleagues across sales, operations, and technical functions - sitting at the centre of how we grow, retain, and deliver lasting value to our most strategic cloud customers.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.\nCompensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 107300-230600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 458827 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":6606,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","HR & Payroll Software","Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-11-05T19:19:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 550 · green card filings: 40","filings_12m":550,"filings_prev_12m":512,"green_card_filings_12m":40,"median_offered_wage_usd":160856,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":43}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:13","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":230600,"is_top_pay":true},"html_url":"https://alion.io/job/sap-client-delivery-manager-us-northeast","json_url":"https://alion.io/job/sap-client-delivery-manager-us-northeast.json","meta":{"generated_at":"2026-11-10T03:36:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":80},"rest":"https://alion.io/mcp/rest/get_company?id=80"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsap-client-delivery-manager-us-northeast"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsap-client-delivery-manager-us-northeast"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsap-client-delivery-manager-us-northeast"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sap-client-delivery-manager-us-northeast\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsap-client-delivery-manager-us-northeast"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3830419}},{"tool":"search_jobs","arguments":{"company":"sap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3830419},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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