{"id":1196530,"url":"https://alion.io/job/sap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian","title":"SAP China iXp Intern - Intern Queue Manager for Technial Support - Dalian","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dalian, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":621},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T12:17:02Z","board_verified":false,"closed_at":"2026-10-12T12:17:02Z","days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nWhat you’ll build\nServes supporting teams to ensure SLA fulfillment. \nMonitor and dispatch all the incidents reported from customer following rules and takes timely action. \nDocument appropriate details of inquiry, provide the required statistics data for supporting team. \nCover duties as deemed necessary to achieve and produce a high-quality support. \nWhat you bring\nUndergraduates. \nPreferably IT related major. \nMaster 1 - 2 data analysis tools. \nExcellent communication skill in Mandarin and English. \nGood attitude to routine work. \nAbility to work in a virtual team environment and be open to change. \nWhere you belong:\nThe SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.\nTechnical Support PRC ERP S&P MM CN team supports the PRC ERP, S/4HANA OP and ECC customers in Material Management areas and SRM product.\nQM is the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment, documents, routes, tracks, escalates as required.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.\nSuccessful candidates might be required to undergo a background verification with an external vendor.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 458080 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":4605,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","HR & Payroll Software","Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-24T18:48:59Z"},{"event":"close","at":"2026-10-12T12:17:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/sap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian","json_url":"https://alion.io/job/sap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian.json","meta":{"generated_at":"2026-10-19T03:11:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":80},"rest":"https://alion.io/mcp/rest/get_company?id=80"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsap-sap-china-ixp-intern-intern-queue-manager-for-technial-support-dalian"}]}