{"id":1181800,"url":"https://alion.io/job/sap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph","title":"SAP NS2 Technical Quality Manager / Support Architect - Chantilly, VA TS SCI with Polygraph","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":89,"open_postings":23,"ghost_share":0,"stale_share":0.435,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Herndon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":305000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-09-23T02:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-24T17:20:11Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nSAP NS2 Technical Quality Manager / Support Architect (MaxSecure) Chantilly, VA 100% Onsite - TS/SCI with Polygraph Clearance\nSAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.\nThis position requires access to customer data. Must be a U.S. citizen and hold a TS/SCI with Polygraph Clearance; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance.\nAll internals must have manager’s approval to transfer.\nPOSITION DESCRIPTION\nSAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect with an Active TS SCI clearance with Polygraph clearance. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). This role will be 100% on site in Chantilly, VA.\nThe TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.\nEXPECTATIONS AND TASKS\nAct as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer\nManagement of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).\nGathers insights about the customer’s business and roadmap with SAP as a basis for a successful engagement delivery.\nDirectly advises the Customer on solution operations to support business continuity\nLeads Premium Engagement Steering Meeting to align and report SAP’s involvement and activities at the customer.\nMaintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).\nIdentifies strategic opportunities for developing the Premium Engagement.\nManages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services\nParticipates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges\nTakes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required\nWorks with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement\nPrepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox\nDrives Engagement Planning to ensure SAP’s involvement in relevant areas and initiatives at the customer.\nManages stakeholders on a continuous basis to establish a long-term, trusted customer relationship.\nIdentifies risks to avoid harm to customer’s business.\nDirectly advises the customer to provide guidance and to be regarded as trusted advisor.\nEnsure quality of outcome reporting to demonstrate the value of the engagement to the customer.\nWORK EXPERIENCE\nRequires 10+ years of work experience in business software implementation consulting and/or support.\nRequires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and\nDemonstrated experience in expert level customer facing communication and presentation skills with executive level.\nDemonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.\nEDUCATION AND QUALIFICATION\nBachelor’s degree in Computer Science, Information Technology, Security or related. Years of experience may be used in lieu of a degree\nAdvanced SAP AGS certifications or delivery experience as a Principal TQM (Preferred)\nPrior experience in ERP software implementation (Required)\nPrior experience in software services sales, contract management and/or negotiations required; and\nExpert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.\nStrong Verbal and Written Communication\nAbility to Build trusted relationships with key Customer stakeholders\nAbility to lead and manage own work with minimal supervision\nAbility to orchestrate and collaborate across multiple domains and efforts\nAbility to understand customer’s business model\nAbility to measure and communicate business values\nRequired Experience / Ability\nS4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)\nSeasoned Basis experience\nData Center Migration (On-Premise-to-Cloud or Hybrid Models)\nSystem landscape models and Technical Architecture\nCloud Architecture (Private, Public)\nTransformation and/or Migration Experience (On-Premise -to- Cloud)\nIntegration and Extensibility (Business Technology Platform)\nCyber and Information security\nMaintain SAP S/4 HANA, PI/PO, Portal, GRC, Solution Manger and IDM.\nMaintain SAP Hana platform and DB\nMonthly SAP CVE for all the above application.\nMaintain SAP Sybase DB\nBasic understanding of AWS EC2 instances.\nMust have active TS SCI polygraph clearance and be able to maintain one. \nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.\nCompensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132500 - 225300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 446030 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":10124,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","HR & Payroll Software","Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-24T14:25:49Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.808,"p_room":0.55,"age_days":31,"expected_fill_days":27,"reasons":["conf:7","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph","json_url":"https://alion.io/job/sap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph.json","meta":{"generated_at":"2026-10-24T17:53:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":80},"rest":"https://alion.io/mcp/rest/get_company?id=80"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsap-sap-ns2-technical-quality-manager-support-architect-chantilly-va-ts-sci-with-polygraph"}]}