{"id":1196574,"url":"https://alion.io/job/sap-sap-ns2-technical-service-manager-tsm","title":"SAP NS2 Technical Service Manager (TSM)","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newtown Square, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1570},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-09-25T03:27:04Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nCOMPANY DESCRIPTION\nSAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.\nMust be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer.\nPOSITION SUMMARY:\nTrusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP RISE. TSM owns the customer landscape and advises on critical and complex landscape changes during life cycle management.TSM will work as a team with NS2 internal service delivery to support our customers, by providing quality services throughout their entire RISE journey. This is a customer-facing role focused on Large & Strategic Customers.\nRESPONSIBILITIES:\nPrimary contact for the customer regarding technology and cloud technical service delivery discussions.\nSupport client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regard to service delivery.\nOwn the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.\nOwnership & detailed understanding of the customer landscape managed within NS2 & understanding interdependencies between systems (both within NS2 and beyond).\nSupport the Account team and the TechOps teams for execution of the service delivery plan and calendar.\nAnalyze customer technical requirements and organize / co-ordinate experts from NS2 Delivery team and drive those topics to resolution to the satisfaction of the customer.\nPresent the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.\nGuide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.\nAssess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.\nConduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.\nSupport the migration roadmap together with partners, System Integrators, and/or SAP Professional Services.\nComprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology and tools.\nUnderstanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc.\nEDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:\nBachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.\nHigh proficiency in the SAP product portfolio, offerings, and industry solutions.\nStrong technical project management skills & customer-facing experience.\nStrong ability to translate between technical and non-technical audience with confidence.\nStrong engagement management, relationship building and de-escalation skills.\nExcellent presentation, communication and moderator skills.\nGood understanding of SAP solutions (releases, platform interdependencies, etc.).\nGood understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.\nGood understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).\nWORK EXPERIENCE:\n8+ years of experience with SAP Basis administrative duties REQUIRED.\n8+ years of customer-facing SAP Technical Consulting experience.\n8+ years of solution design, enterprise architecture, and/or SAP implementations.\n6+ years’ experience in technical project management for SAP Operations or Implementation.\nSAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.\nExperience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.\nSAP HANA and S/4 HANA skills would be very helpful but not mandatory.\nCloud security including Cyber Security, Encryption, and key management knowledge is preferred.\nBRIM/CC/CM experience strongly preferred.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.\nCompensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 131000-271600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 459627 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":8420,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","HR & Payroll Software","Supply Chain & Logistics Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-24T18:48:59Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.595,"p_room":0.45,"age_days":28,"expected_fill_days":15,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/sap-sap-ns2-technical-service-manager-tsm","json_url":"https://alion.io/job/sap-sap-ns2-technical-service-manager-tsm.json","meta":{"generated_at":"2026-09-26T02:20:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2374,"day_limit":5000,"remaining_today":2626,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}