{"id":1181840,"url":"https://alion.io/job/sap-senior-technical-service-manager-tsm","title":"Senior Technical Service Manager (TSM)","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2378},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T18:48:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\nWhat you’ll do\nWe are looking for an accomplished Senior SAP Technical Consultant who is well skilled in delivering consistent, high-quality results to join our SAP Global Cloud Operations team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Global Cloud Operations team.\nTechnical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across SAP Global Cloud Operations and other SAP departments to provide quality services to our customers, address technical complexities and accompany them throughout their entire cloud transformation journey.\nThe Role:\nAs a Technical Service Manager, you will be in charge of the technical and architectural discussions with the customer, solution roadmapdevelopment. You must:\nAnalyze and implement SAP support methodology.\n\nOffer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.\n\nUnderstand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).\n\nBe able to Own, Lead and Coordinate operational tasks, escalations, process improvements.\n\nSupport the operation of technical system landscapes.\n\nDeliver high quality and ensure stable operations.\n\nIdentify top issues, define action plan and drive the resolution process.\n\nWhat you bring:\nMinimum 7+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.\n\nAbility to work successfully as a virtual member of a dynamic, dispersed team (remote).\n\nSolid background in SAP Solutions, SAP technology and products and cloud technology.\n\nGood knowledge on S/4HANA architectures and S/4HANA related migration paths and tools.\n\nSolid knowledge as well as experience in SAP HANA.\n\nExperience in Technical Architecture / Implementation / Change Management.\n\nDeep experience in technical planning, implementation and configuration.\n\nExpert across multiple SAP and non-SAP technologies.\n\nKnowledge of SAP RISE or GCO experience would be an advantage.\n\nMeet your team:\nSAP Global Cloud Operations is part of the Customer Services & Delivery board area in SAP. Global Cloud Operations is a business unit focusing on the delivery of managed private cloud services. To provide our customers with the right level of service, we have technical and customer-facing roles within the unit along with technical delivery.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.\nSuccessful candidates might be required to undergo a background verification with an external vendor.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 453873 | Work Area: Information Technology | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":6282,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cloud Computing","AI Agents","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-24T14:25:49Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-09-24T23:37:01Z"},"pay":null,"html_url":"https://alion.io/job/sap-senior-technical-service-manager-tsm","json_url":"https://alion.io/job/sap-senior-technical-service-manager-tsm.json","meta":{"generated_at":"2026-09-24T23:37:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1802,"day_limit":5000,"remaining_today":3198,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}