{"id":1992836,"url":"https://alion.io/job/sap-technical-service-manager-2","title":"Technical Service Manager","company":{"id":80,"name":"SAP","domain":"sap.com","url":"https://alion.io/company/sap-software-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"SAP HANA","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-07T07:33:43Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-07T22:05:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We help the world run better\nAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.\n\nSummary:\nWe are looking for an SAP Technical Consultant who is versed in delivering consistent, high-quality results to join our SAP Global Cloud Operations as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Global Cloud Operations.\nWhat you will do:\nAs a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Global Cloud Operations and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.\nYou will be responsible for the following tasks:\nPrimary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents\nUnderstand the customer business, goals, and challenges to suggest technical solutions & services\nOffer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.\nUnderstand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)\nIdentify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes\nDesign optimal SAP configuration to maximize system performance and availability.\nIdentify and position offerings by SAP that deliver value to the customer. \nWhat you need to bring:\nExperience in SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) \nExperience in customer facing role\nHands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.\nExperience in de-escalating critical situations.\nFluency in English and Japanese.\nSolid know-how on SAP Technologies and Products (SAP certification highly beneficial). \nHyperscalers certification (AWS, Azure, GCP) is a plus.\nBring out your best\nSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.\nWe win with inclusion\nSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.\nSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .\nFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.\nQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.\nSuccessful candidates might be required to undergo a background verification with an external vendor.\nAI Usage in the Recruitment Process\nFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.\nPlease note that any violation of these guidelines may result in disqualification from the hiring process.\nRequisition ID: 450299 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid","description_format":"text","description_chars":5786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Military Logistics","AI Agents","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-07T07:33:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-08T00:21:02Z"},"pay":null,"html_url":"https://alion.io/job/sap-technical-service-manager-2","json_url":"https://alion.io/job/sap-technical-service-manager-2.json","meta":{"generated_at":"2026-10-08T00:21:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":326,"day_limit":5000,"remaining_today":4674,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":80},"rest":"https://alion.io/mcp/rest/get_company?id=80"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsap-technical-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsap-technical-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsap-technical-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sap-technical-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsap-technical-service-manager-2"}]}