{"id":1986481,"url":"https://alion.io/job/sapiens-customer-success-director","title":"Customer Success Director","company":{"id":1982,"name":"Sapiens","domain":"sapiens.com","url":"https://alion.io/company/sapiens","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":250000,"period":"year","method":"global_role_seniority_cell","sample_n":358},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:03:02Z","employer_posted_date":null,"last_verified_at":"2026-10-07T00:03:02Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our customers beyond go-live.\n\nWorking model/Location: Remote - Rochelle Park, New Jersey, United States.\n\nWe are hiring a Customer Success Director to look after a portfolio of our commercial insurance customers through a consistent, playbook-led motion.\n\nYou will be the named contact for a larger book of accounts, accountable for keeping them healthy and renewable at scale. This is a one-to-few role for people who run a disciplined, repeatable Customer Success motion and work with customers' operational owners day to day, rather than at C-suite level.Responsibilities\n\nRequirementsKey Responsibilities:\n\nDeliver Sapiens' Customer Success motion for your book in line with the defined framework, playbooks, and tier coverage model.\n\nBe the named Customer Success Manager and maintain strong customer relationships built on credibility, consistency, and value, from go-live onward at a steady cadence.\n\nOwn account health and product adoption across the book; track and report on adoption, usage, and health metrics, and act early where an account starts to slip.\n\nRun a consistent, standardised review cycle and build templated Customer Success plans that connect each customer's business goals to the value they get from Sapiens.\n\nProtect the retention floor: identify at-risk accounts early and orchestrate and mediate escalation resolution by pulling in the right internal stakeholders.\n\nOrchestrate Sales, Support, Delivery, Product, and Enablement so the customer experiences one coordinated relationship, coordinating training and resources as needed.\n\nIdentify expansion (cross-sell and upsell) opportunities aligned to the customer's strategy and pass them to Sales to progress. You own the signal, not the sale.\n\nUse AI-assisted monitoring and standard health triggers to run a larger book efficiently.\n\nScope:\nYou own the customer's success and growth from point of sale onward. You do not carry a sales quota or close deals, run support tickets, or run implementation projects – Sales, Support, and Delivery own those. You protect retention, flag expansion, and escalate on the customer's behalf.\n\nExperience Required:\n\n5+ years in a customer-facing role (Customer Success, account management, consulting, or customer support) managing a portfolio of accounts, including relationship management and issue resolution.\n\nInsurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers.\n\nA track record of building Customer Success plans and delivering measurable retention and account-health outcomes (e.g. gross retention, NPS).\n\nExperience running a consistent, playbook-led Customer Success motion across many accounts at once.\n\nStrong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders.\n\nCommercial and business acumen – able to understand and speak to customers' business drivers.\n\nStrong prioritisation and reporting skills; able to synthesise and communicate key insights.\n\nAble to work autonomously with ownership and accountability, with a design-thinking, root-cause approach to problem-solving.\n\nDesirable:\n\nFamiliarity with core insurance platforms (policy administration, claims, or billing).\n\nExperience with Customer Success tooling and AI-assisted health monitoring.\n\nWorking within a born-in-the-cloud or cloud-native software company.\n\nSapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse \n\n is your contact for any questions. We kindly ask that you apply through our website or LinkedIn.Originally posted on Himalayas","description_format":"text","description_chars":3878,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-07T02:28:00Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.816,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["seen:12","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sapiens-customer-success-director","json_url":"https://alion.io/job/sapiens-customer-success-director.json","meta":{"generated_at":"2026-10-20T03:58:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982},"rest":"https://alion.io/mcp/rest/get_company?id=1982"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsapiens-customer-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsapiens-customer-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsapiens-customer-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sapiens-customer-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsapiens-customer-success-director"}]}