{"id":3929636,"url":"https://alion.io/job/sapiens-technical-client-services-representative","title":"Technical Client Services Representative","company":{"id":1982,"name":"Sapiens","domain":"sapiens.com","url":"https://alion.io/company/sapiens","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-07T20:24:42Z","employer_posted_date":null,"last_verified_at":"2026-11-07T20:24:42Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Sapiens:\nSapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.\n\nOur portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.\n\nPosition summary:\nThe Technical Client Services Representative will provide basic explanations to clients regarding software use, navigation, reporting, and other technical operations. Troubleshoot client issues. Offer technical assistance and ensure proper handling, follow-up, and documentation. When needed, deliver client training sessions on product functionality and best practices, either individually or in small groups.ResponsibilitiesEssential functions and responsibilities\nReceive inbound customer calls, email, support tickets, and work to effective resolution.\n\nCommunicates customer suggestions for enhancements and ensures proper handling and follow-up.\n\nDocuments problems and corrective procedures.\n\nDiscover the root cause of issues and communicate corrective actions to clients.\n\nUnder direct supervision, defines and/or resolves customer problems with the designated product line(s)—usually the first point of contact through telephone or email support.\n\nConduct client training engagements as needed, including onboarding sessions, new-feature walkthroughs, and refresher training, delivered remotely or on-site.\n\nAdditional, non-essential functions and responsibilities\nWorks with development personnel to determine problem solutions.\n\nAttends on-going training to achieve the level of technical skill needed to solve more complex problems.\n\nPromotes a positive relationship with client base to foster additional product sales and enhance client satisfaction survey ratings.\n\nPrepares and maintains training materials, such as user guides, job aids, and demonstration scripts, and updates them as product releases change.\n\nIdentifies recurring client issues and knowledge gaps from support interactions and recommends or develops training content to address them\n\nAdditional, non-essential functions and responsibilities\nWorks with development personnel to determine problem solutions.\n\nAttends on-going training to achieve the level of technical skill needed to solve more complex problems.\n\nPromotes a positive relationship with client base to foster additional product sales and enhance client satisfaction survey ratings.\n\nPrepares and maintains training materials, such as user guides, job aids, and demonstration scripts, and updates them as product releases change.\n\nIdentifies recurring client issues and knowledge gaps from support interactions and recommends or develops training content to address them\n\nThe employee must perform all the essential functions/responsibilities for classification in this position.\nThe above statements are intended only to describe the job’s general nature and should not be construed as an all-inclusive list of position responsibilities. Individuals may perform other duties as assigned, including working in other functional areas to cover absence or relief or equalize peak workload periods.\n\nRequirementsJob requirements, skills, abilities, education, certification, license and training:\nYears of experience: One to three years experience with computer systems, programs, and customer service/help desk.\n\nKnowledge of specialized or technical terminology related to assigned product lines.\n\nProficiency with Windows operating systems and windows office software.\n\nExcellent written and oral communication skills.\n\nAbility to explain technical concepts clearly to varied audiences and to deliver presentations or live demonstrations, with experience in client training or user education preferred.\n\nIdeal candidate will demonstrate the following:\nMust be detail-oriented and possess effective oral and written communication skills.\n\nStrong organization skills: must be able to work on multiple tasks during the same time frame and meet deadlines with accuracy and efficiency. Must be willing to work extended hours to meet project deadlines.\n\nThe ability to communicate effectively, both verbally and in writing, to a diverse range of audiences and settings.\n\nMust have a positive attitude, be self-motivated, flexible, and a team player.\n\nThe ability to maintain the integrity of confidential business information, our own and that of the clients.\n\nComfortable leading virtual and in-person training sessions, adapting content to the audience’s skill level, and following up to confirm understanding.\n\nEducation, certifications and training:\nHigh School diploma at a minimum; AA or BA degree in computer sciences is preferred.\n\nProficiency with SQL, Terminal Services, Citrix, and manipulation tools and knowledge of Sapiens products and systems; with a working knowledge of the financial services industry is appreciated.\n\nPhysical conditions and requirements:\nPosition requires the ability to hear and communicate clearly, orally, and in writing.\n\nCapable of using a keyboard effectively.\n\nFrequently required to sit for long periods of time, stand, and walk.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5886,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-07T23:31:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-08T00:52:48Z"},"pay":null,"html_url":"https://alion.io/job/sapiens-technical-client-services-representative","json_url":"https://alion.io/job/sapiens-technical-client-services-representative.json","meta":{"generated_at":"2026-11-08T00:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982},"rest":"https://alion.io/mcp/rest/get_company?id=1982"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsapiens-technical-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsapiens-technical-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsapiens-technical-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sapiens-technical-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsapiens-technical-client-services-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3929636}},{"tool":"search_jobs","arguments":{"company":"sapiens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3929636},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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