{"id":1638720,"url":"https://alion.io/job/sarnova-call-center-representative-digitech-remote","title":"Call Center Representative - Digitech - Remote","company":{"id":3854113,"name":"sarnova","domain":"sarnova.com","url":"https://alion.io/company/sarnova","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-04-17T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:53:12Z","board_verified":true,"closed_at":null,"days_open":171,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":171},"description":"The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.\n\nDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.\n\nSummary: \n\nThe Call Center Specialist plays a key role in delivering high-quality customer service within a fully remote, high-volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing-related questions.\n\nEssential Duties and Responsibilities: \nAnswer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance\nListen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries\nEvaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations\nHandle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow-up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution\nResearch issues by reviewing account details, contacting third parties, or gathering additional documentation as needed\nComplete follow-up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution\nMaintain detailed, accurate documentation of all calls and actions taken in the patient account system\nProtect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times\nMeet or exceed established daily quotas\nManage workload efficiently while remaining flexible and adaptable in a fast-paced, high-volume environment\nContribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement\nAdditional job duties as assigned\n\nSkills/Experience Required:\nEducation: High School Diploma or Equivalent required \nBilingual (English/Spanish) preferred\nProficient computer skills, including working knowledge of MS Outlook, Word, and Excel\nFamiliarity with insurance billing is a plus; comprehensive training is provided\nAbility to type a minimum of 40 WPM with accuracy\nMaintains composure under pressure and remains calm in high-volume or challenging situations\nAble to manage a high workload efficiently while meeting tight deadlines\nDemonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions\nStrong problem-solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions\nClear, professional communication skills with the ability to explain information and solutions courteously\nExceptional attention to detail and accuracy in documentation and call handling\nSkilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities\nReliable, punctual, and dependable with a strong commitment to team success\nAbility to independently manage all aspects of the job role including required goals and business practices in a remote environment\nWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.","description_format":"text","description_chars":4687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:42:16Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.174,"p_room":0.28,"age_days":171,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sarnova-call-center-representative-digitech-remote","json_url":"https://alion.io/job/sarnova-call-center-representative-digitech-remote.json","meta":{"generated_at":"2026-10-06T00:22:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":432,"day_limit":5000,"remaining_today":4568,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854113},"rest":"https://alion.io/mcp/rest/get_company?id=3854113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsarnova-call-center-representative-digitech-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsarnova-call-center-representative-digitech-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsarnova-call-center-representative-digitech-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sarnova-call-center-representative-digitech-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsarnova-call-center-representative-digitech-remote"}]}