{"id":2588639,"url":"https://alion.io/job/sarnova-client-support-specialist-digitech-brandon-fl","title":"Client Support Specialist - Digitech - Brandon, FL","company":{"id":3854113,"name":"sarnova","domain":"sarnova.com","url":"https://alion.io/company/sarnova","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brandon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T04:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T13:26:14Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. \n\nDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.\n\nSummary: \n\nThe Client Support Specialist is responsible for delivering a high-quality service experience by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role is based at the client’s location and is dedicated to supporting a specific client group. The position serves as a key point of contact, ensuring inquiries are resolved in a timely and well-communicated manner while upholding HIPAA standards and client requirements. The role requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced, client-focused environment.\n\nHours: 7:00 AM – 3:30 PM ETAddress: 1480 Oakfield Dr., Brandon, FL 33511\n\nEssential Duties and Responsibilities: \nDedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments\nDetermine resolutions to customer issues while adhering to our client rules and expectations\nProcess client requests to add information to an account such as insurance or patient demographic information or edit existing information\nAssist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources\nWork with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve\nScan and mail checks to lockbox\nMeet or exceed all production standards without sacrificing quality\nWork internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims\nHandle correspondence via mail, email and telephone; perform other duties as assigned by management\nComply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelines\nAssist senior management in identifying and implementing efficient processing methods and procedures\nAdditional job duties as assigned\n\nSkills/Experience Required:\nEducation: High School Diploma or equivalent\nStrong computer skills. Basic understanding of MS Outlook, Word and Excel\nMinimum typing of 40 wpm\nMust be a quick learner and willing to ask questions\nAble to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties\nAbility to work independently, and be accountable for your work\nAble to handle large volumes of work while meeting tight deadlines\nAbility to identify issues, know what questions to ask, and determine solutions\nExcellent attention to detail and accuracy\nAble to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary\nMust be punctual and dependable\nCollaborative team player; able to work with all internal departments\nPrevious experience dealing with the public is helpful\nBilingual, English / Spanish speaking is a plus, but not required\nMust successfully complete a pre-employment physical examination and provide documentation of required vaccinations in accordance with client and regulatory requirements\n\nSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. \n\nOur mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.","description_format":"text","description_chars":4426,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ambulance & Medical Transport","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-15T04:55:35Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":8,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/sarnova-client-support-specialist-digitech-brandon-fl","json_url":"https://alion.io/job/sarnova-client-support-specialist-digitech-brandon-fl.json","meta":{"generated_at":"2026-10-22T13:43:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854113},"rest":"https://alion.io/mcp/rest/get_company?id=3854113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsarnova-client-support-specialist-digitech-brandon-fl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsarnova-client-support-specialist-digitech-brandon-fl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsarnova-client-support-specialist-digitech-brandon-fl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sarnova-client-support-specialist-digitech-brandon-fl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsarnova-client-support-specialist-digitech-brandon-fl"}]}