Implementation Consultant, ePCR & Fire Software - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Implementation Consultant is responsible for leading the deployment and adoption of Digitech's ePCR and Fire software solutions for EMS agencies, fire departments, and other public safety organizations. This customer-facing role serves as the primary implementation lead, partnering with customers throughout the project lifecycle from discovery and configuration through training, go-live, and stabilization. The Implementation Consultant translates customer operational needs into software solutions, ensures successful onboarding, and provides ongoing guidance during implementation projects.

This role requires extensive interaction with public safety professionals and a strong understanding of EMS and fire service operations. The position involves regular travel to customer sites and serves as a critical liaison between customers and internal Product, Development, and Support teams.

Essential Duties and Responsibilities:

Lead software implementation projects for new and existing customers

Facilitate project kickoff meetings and establish implementation timelines and milestones

Gather and document customer business processes, workflows, and operational requirements

Configure software settings, forms, workflows, permissions, and customer-specific functionality

Coordinate and execute data migration activities from legacy systems

Conduct virtual and onsite software training for administrators, management teams, and end users

Develop implementation plans and monitor progress against project deliverables

Serve as the primary customer contact throughout implementation and go-live activities

Provide onsite support during major deployments and go-live events

Troubleshoot implementation-related issues and coordinate resolution with internal teams

Document customer requirements, enhancement requests, and product feedback

Partner with Product and Development teams to communicate customer needs and operational challenges

Identify opportunities to improve customer adoption and utilization of software features

Maintain accurate implementation documentation and project records

Support customer stabilization efforts following deployment

Provide guidance and best practices related to EMS and fire service reporting workflows

Represent Digitech professionally at customer locations and industry events

Perform additional related duties as assigned

Skills/Experience Required:

Education: High School Diploma required; Bachelor’s Degree preferred

EMS, Fire Service, or public safety operations experience required

5+ years of experience in EMS, fire service, healthcare technology, public safety technology, or software implementation

Experience training adult learners and presenting to customer groups

Strong understanding of operational workflows within EMS or fire organizations

Ability to manage multiple implementation projects simultaneously

Excellent communication, presentation, and relationship-building skills

Experience working with SaaS, healthcare, or public sector software solutions preferred

Strong problem-solving and customer service abilities

Proficiency with Microsoft Office and web-based applications

Ability to travel approximately 60-75% of the time

Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

Ability to talk, hear, and see clearly to read and interpret information

Regular use of a computer, phone, and standard office equipment

May be required to travel for business purposes

Ability to secure confidential information

Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Last Reviewed Date: 9/1/2026

Last Reviewed By: Frank Sloan, Senior Product Owner