{"id":1035323,"url":"https://alion.io/job/saronic-technologies-it-technician","title":"IT Technician","company":{"id":48216,"name":"Saronic Technologies","domain":"saronic.com","url":"https://alion.io/company/saronic-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-20T17:17:07Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-16T10:09:36Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.\nSaronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.\nKey Responsibilities\nProvide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices\n\nTroubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.\n\nAssist with network configurations, including routers, switches, firewalls, and VPNs.\n\nPerform routine system maintenance, including software updates, security patches, and backups.\n\nAdminister and troubleshoot Active Directory, Office 365, and cloud-based services.\n\nProvide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.\n\nDocument and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.\n\nMaintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.\n\nCollaborate with senior IT staff on complex technical projects, migrations, and system upgrades.\n\nEnsure adherence to security best practices, including data protection and access control.\n\nWork closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.\n\nQualifications\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).\n\n3+ years of experience in a technical support or similar IT role.\n\nProficiency in troubleshooting hardware, software, and networking issues.\n\nExperience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.\n\nStrong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).\n\nFamiliarity with ticketing systems and helpdesk management tools.\n\nExcellent communication and customer service skills, with the ability to explain technical issues to non-technical users.\n\nProblem-solving mindset with attention to detail and a strong ability to prioritize tasks.\n\nIT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.\n\nPreferred Qualifications:\n\nFamiliarity with Department of Defense (DoD) or military industry projects.\n\nKnowledge of autonomous systems or maritime technology.\n\nPhysical Demands\nProlonged periods of sitting at a desk and working on a computer.\n\nOccasional standing and walking within the office.\n\nManual dexterity to operate a computer keyboard, mouse, and other office equipment.\n\nVisual acuity to read screens, documents, and reports.\n\nOccasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.\n\nLifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).\n\nIf this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).\nSaronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.","description_format":"text","description_chars":4125,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Naval Systems","Defense Manufacturing","Military & Tactical Robotics","Defense AI"],"lifecycle":[{"event":"open","at":"2026-09-18T16:09:05Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.502,"p_room":0.6,"age_days":56,"expected_fill_days":66,"reasons":["conf:0","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/saronic-technologies-it-technician","json_url":"https://alion.io/job/saronic-technologies-it-technician.json","meta":{"generated_at":"2026-10-16T12:35:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48216},"rest":"https://alion.io/mcp/rest/get_company?id=48216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaronic-technologies-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaronic-technologies-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaronic-technologies-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saronic-technologies-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaronic-technologies-it-technician"}]}