{"id":4051842,"url":"https://alion.io/job/saronic-technologies-lead-it-technician","title":"Lead IT Technician","company":{"id":48216,"name":"Saronic Technologies","domain":"saronic.com","url":"https://alion.io/company/saronic-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":79,"ghost_share":0,"stale_share":0.684,"repost_share":0.013,"time_to_fill_p50_days":63,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T23:49:15Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T02:10:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.\nJob Overview\nSaronic is seeking an experienced and highly organized Lead IT Technician. This role is the senior hands-on technician on the IT support team, responsible for leading day-to-day support operations, while serving as the primary escalation point for complex technical issues. The ideal candidate will have a strong customer experience mindset, sound judgment under pressure, and the ability to plan and prioritize work in a fast paced environment. You will be responsible for reinforcing the daily work priorities for the support team, mentoring Associate and mid-level technicians, driving ticket quality and resolution times, and leading support projects from planning through completion.\nResponsibilities\nServe as the senior technical escalation point for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.\n\nTake the lead over the ticket queue: triage and validate incoming tickets are progressing, set priorities, and ensure coverage is maintained for your team.\n\nOwn device deployments end to end, including imaging, zero-touch enrollment, MDM configuration, refresh cycles, and decommissioning.\n\nMentor Associate and IT Technicians through hands-on coaching, ticket quality reviews, and onboarding of new team members.\n\nPlan and lead IT support projects, migrations, and system upgrades: define scope, sequence the work, track progress, and communicate status to stakeholders.\n\nMaintain documentation, runbooks, and knowledge base articles so recurring issues can be resolved consistently at the first point of contact.\n\nAnalyze ticket trends to identify recurring problems and drive the underlying fixes that reduce overall support volume.\n\nAdminister and identify areas of improvement for user access workflows, including provisioning, deprovisioning, group membership, and permissions.\n\nEnsure adherence to security best practices, including data protection, access control, endpoint compliance, and patching.\n\nMaintain IT asset and inventory accuracy, including stock levels, hardware lifecycle, and vendor coordination for repairs and procurement.\n\nWork closely with cross-functional teams and senior IT staff to provide an excellent experience in support of the business.\n\nQualifications\nAt least 5 years of relevant IT experience, including time as a senior technician, lead, or escalation point.\n\nDemonstrated experience with Mac and Windows device deployments, including endpoint management tooling such as Intune, Jamf.\n\nAdvanced troubleshooting ability across hardware, software, networking, and identity or access-based issues.\n\nExperience administering identity and access platforms such as Microsoft Entra ID or Active Directory, including group and license management.\n\nProven ability to plan work, prioritize competing tasks, and meet commitments in a fast-moving environment.\n\nExcellent written and verbal communication skills, with the ability to explain technical issues to non-technical users and set clear expectations.\n\nExperience with helpdesk and ticketing systems, including reporting on queue health and team performance.\n\nPhysical Demands\nProlonged periods of sitting at a desk and working on a computer\n\nOccasional standing and walking within the office\n\nManual dexterity to operate a computer keyboard, mouse, and other office equipment\n\nVisual acuity to read screens, documents, and reports\n\nOccasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies\n\nLifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)\n\nBenefits\nMedical Insurance: Comprehensive health insurance plans covering a range of services\nSaronic pays 100% of the premium for employees and 80% for dependents\nDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care\nSaronic pays 100% of the premium under the basic plan for employees and 80% for dependents\nTime Off: Generous PTO and Holidays\nParental Leave: Paid maternity and paternity leave to support new parents\nCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonuses\nRetirement Plan: 401(k) plan with company match\nStock Options: Equity options to give employees a stake in the company’s success\nLife and Disability Insurance: Basic life insurance and short- and long-term disability coverage\nPet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline\nAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the office\nSaronic CCPA Notice for Candidates and California Employees\nIf this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).\nSaronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 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