# Lead IT Technician

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview Saronic is seeking an experienced and highly organized Lead IT Technician. This role is the senior hands-on technician on the IT support team, responsible for leading day-to-day support operations, while serving as the primary escalation point for complex technical issues. The ideal candidate will have a strong customer experience mindset, sound judgment under pressure, and the ability to plan and prioritize work in a fast paced environment. You will be responsible for reinforcing the daily work priorities for the support team, mentoring Associate and mid-level technicians, driving ticket quality and resolution times, and leading support projects from planning through completion. Responsibilities Serve as the senior technical escalation point for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices. Take the lead over the ticket queue: triage and validate incoming tickets are progressing, set priorities, and ensure cove

- **Id**: 4051842
- **Url**: <https://alion.io/job/saronic-technologies-lead-it-technician>
- **Role**: Support
- **Role family**: Support
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Austin, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-10T23:49:15Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T02:10:30Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 5613
- **Description truncated**: no
- **Benefits**: Equity, Health insurance, Life insurance, Parental leave, Retirement plans, Stock options, Vision insurance
- **Relocation offered**: no
- **Industries**: Naval Systems, Defense Manufacturing, Military & Tactical Robotics, Defense AI

## Company

- **Id**: 48216
- **Name**: Saronic Technologies
- **Domain**: saronic.com
- **Url**: <https://alion.io/company/saronic-technologies>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 79
- **Ghost share**: 0
- **Stale share**: 0.684
- **Repost share**: 0.013
- **Time to fill p50 days**: 63
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Active Directory** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: yes

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T02:10:30Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 63
- **Reasons**: conf:1, win:early, comp:brand
- **Computed at**: 2026-11-11T03:54:55Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.