{"id":1674846,"url":"https://alion.io/job/saronic-technologies-servicenow-developer","title":"ServiceNow Developer","company":{"id":48216,"name":"Saronic Technologies","domain":"saronic.com","url":"https://alion.io/company/saronic-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":70,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":179},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-08-21T14:59:19Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-05T23:27:43Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.\nThis is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption - not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production\nKey Responsibilities:\nServe as the primary developer and administrator for the ServiceNow platform across the enterprise environment\n\nDevelop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs\n\nBuild and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes\n\nAdminister Update Sets and manage change promotion across Dev, Test, and Production environments\n\nDesign and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools\n\nBuild and maintain REST/SOAP integrations with internal systems and third-party tools\n\nConfigure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies\n\nMature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation\n\nManage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting\n\nAdminister and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility\n\nDesign, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities\n\nContinuously improve the end-user experience through portal customization and feedback-driven iteration\n\nEnforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data\n\nPartner with IT leadership and process owners to gather requirements and deliver scalable platform solutions\n\nDocument technical designs, integration architecture, and operational runbooks\n\nProvide Tier 3 support and serve as the escalation point for platform-related incidents\n\nRequired Qualifications:\n3+ years of hands-on ServiceNow development and administration experience\n\nProficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow\n\nDemonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog\n\nDemonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping\n\nExperience configuring Hardware Asset Management or IT Asset Management modules\n\nPractical experience building automations using Flow Designer or Workflow Editor\n\nFamiliarity with REST/SOAP integration concepts and ServiceNow integration patterns\n\nStrong understanding of ITIL processes and how they map to ServiceNow functionality\n\nAbility to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders\n\nPreferred Qualifications:\nServiceNow Certified System Administrator (CSA)\n\nServiceNow Certified Application Developer (CAD)\n\nExperience with IntegrationHub including custom spoke development\n\nHands-on experience with CMDB governance and CSDM maturity initiatives\n\nFamiliarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171\n\nExperience with ServiceNow Automated Test Framework (ATF)\n\nExposure to Performance Analytics, reporting, and KPI dashboard development\n\nExperience in a defense, federal, or highly regulated IT environment\n\nBenefits:\nMedical Insurance: Comprehensive health insurance plans covering a range of services\n\nSaronic pays 100% of the premium for employees and 80% for dependents\n\nDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care\n\nSaronic pays 100% of the premium under the basic plan for employees and 80% for dependents\n\nTime Off: Generous PTO and Holidays\n\nParental Leave: Paid maternity and paternity leave to support new parents\n\nCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonuses\n\nRetirement Plan: 401(k) plan with company match\n\nStock Options: Equity options to give employees a stake in the company’s success\n\nLife and Disability Insurance: Basic life insurance and short- and long-term disability coverage\n\nPet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline\n\nAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the office\n\nSaronic CCPA Notice for Candidates and California Employees\nIf this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).\nSaronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 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