{"id":2089810,"url":"https://alion.io/job/sars-junior-solution-support-engineer","title":"Junior Solution Support Engineer","company":{"id":1774497,"name":"SARS","domain":"sars.gov.za","url":"https://alion.io/company/sars-gov-za","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"SAS","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:01:55Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T02:08:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Reports to: Ops Manager: Solution Support\nDivision: Strategy Enablement & Modernisation\nLocation: Head Office\nAdvert Closing Date: 15 October 2026\nAbout the Position\nSARS is looking for a motivated, customer-focused, and technically inclined Junior Solution Support Engineer to join the Solution Support team. The ideal candidate will have a passion for technology, problem-solving, and service delivery, with a strong willingness to learn and grow within a dynamic IT operations environment. The successful candidate will provide first and second-line support for business-critical applications and Microsoft technologies, assist with incident and problem management, and contribute to maintaining system availability and performance across multiple platforms, including Microsoft 365, Copilot, SAS, and scanning solutions. The role requires strong analytical skills, effective communication, and the ability to work both independently and collaboratively in a 24/7 operational environment.\nJob Purpose\nUndergo training to assist in managing the relationship between Service Delivery, the business and service providers to ensure the SARS IT services are available, responsive and performing well at all times, but particularly so during periods of high volumes. Understanding of the integration layers across the organisation landscape to assist with troubleshooting.\nEducation and Experience\nMinimum Qualification & Experience Required\nNational Diploma (NQF 6) or Higher Certificate (NQF 5) in Information Technology AND 2 years' experience in SAS, End User Support; Supporting Microsoft products: Ms - Windows 11, O365, Copilot and Azure administration environment.\nOR\nSenior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND additional requirements specified in Min Functional requirements, where applicable.\nALTERNATIVE #\nSenior Certificate (NQF 4) AND 3 years' experience SAS, End User Support; Supporting Microsoft products: Ms - Windows 11, O365, Copilot and Azure administration environment.\nMinimum Functional Requirements\nWorking experience in software and end-user support.\nJob Outputs:\nProcess\nCommunication of transactional outputs and queries in area of work according to policies and quality requirements. \nContribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement. \nContribute to the successful implementation of change initiatives by providing support in area of work. \nDeliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners. \nDraw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality. \nEffectively plan and schedule own activities to continuously improve quality and service delivery in area of work. \nReport on transactional and process activities within set guidelines to provide timely information for decision making. \nPerform Technical Support\nUndergo training to perform the following: To develop portions of a solution, perform unit & technical testing, configure and support one solution/product of the SARS solutions across all environments. \nManage Configuration - understand & document physical and logical perspective of the IT infrastructure and the IT services being provided. \nManage Incidents - focus on the day-to-day process that restores normal acceptable service with a minimal impact on business. \nManage Problems - assist in diagnosing the root causes of all incidents in an effort to proactively eliminate and manage them \nGovernance\nComply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.\nPeople\nSearch for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. \nDrive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards. \nDevelop and maintain productive working relationships with peers and team members to achieve predefined objectives.\nFinance\nAdhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.\nClient\nContribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. \nEnsure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free. \nBehavioural Competencies\nAccountability\nAttention to detail\nBuilding Sustainability \nConceptual Ability\nFairness and Transparency \nHonesty and Integrity\nRespect \nTrust\nTechnical Competencies\nBusiness IT Systems \nComputer Literacy \nFunctional Policies and Procedures \nPlanning and Organising \nProblem Analysis and Judgement \nIT Knowledge \nIT Systems \nIT Applications \nReporting \nIT Project Management \nProcurement Knowledge \nCompliance Competency\nGOC Confidential\nEmployment Equity\nThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.\nProtect yourself. Never pay for a job.\nRecruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.\nSARS official reporting channels: ; ; ;SARS Hotline number (0800002870).","description_format":"text","description_chars":5937,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Travel Technology","Virtual Events","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-08T14:01:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-09T04:17:08Z"},"pay":null,"html_url":"https://alion.io/job/sars-junior-solution-support-engineer","json_url":"https://alion.io/job/sars-junior-solution-support-engineer.json","meta":{"generated_at":"2026-10-09T04:17:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3847,"day_limit":5000,"remaining_today":1153,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774497},"rest":"https://alion.io/mcp/rest/get_company?id=1774497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsars-junior-solution-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsars-junior-solution-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsars-junior-solution-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sars-junior-solution-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsars-junior-solution-support-engineer"}]}