{"id":3974863,"url":"https://alion.io/job/sars-manager-it-service-delivery-db2-dba","title":"Manager: IT Service Delivery (DB2, DBA)","company":{"id":1774497,"name":"SARS","domain":"sars.gov.za","url":"https://alion.io/company/sars-gov-za","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Db2","optional":false}],"status":"live","first_seen_at":"2026-11-09T17:40:28Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:15:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Reports to: Area Head: Data Management and Integration\nDivision: Technology Modernisation and Development\nLocation: Brooklyn, Pretoria\nAdvert Closing Date: 20 November 2026\nWanted\nThe South African Revenue Service (SARS) invites applications from suitably qualified and experienced candidates that will lead as Manager: IT Service Delivery (DB2 DBA). They will be responsible for orchestrating high-performance database environments that keep our business running seamlessly. This is your opportunity to combine deep DB2 expertise with strategic leadership, guiding a talented team to deliver exceptional service, optimize mission-critical systems, and ensure our data infrastructure is future-ready. If you thrive on solving complex challenges, driving operational excellence, and empowering teams to exceed expectations, this role puts you at the center of innovation and impact.\nJob Purpose\nTo formulate tactical strategy and associated delivery plans to ensure alignment between business requirements for services and DIST capability to provide these services, as well as ensuring the production environment is capable to delivering adequate and cost-effective performance and continuous operations.\nFunctional Technical Requirements\nHands-on experience working as a DB2 DBA in large enterprise environments \nAdvanced experience in DB2 performance monitoring, tools, tuning, troubleshooting and resolving production database problems\nAdvanced experience with DB2 backup, recovery, high availability/disaster recovery and managing critical production database\nProject Management: Leading medium-size DB2 operational and project team\nLeadership experience: Proving technical leadership or guidance to a DB2 DBA team, including vision, roadmap, automation, major incident resolutions and complex technical problems. \nEducation and Experience\nMinimum Qualification & Experience Required\nBachelor's Degree or Advanced Diploma (NQF 7) in Information Technology, Computer Science, B-Com, Finance, Management or Engineering,plus at least 8 years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.\n#Alternative\nSenior Certificate (NQF 4) AND 15 plus years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.\nJob Outputs:\nProcess\nAct as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement. \nDirect, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. \nEnsure the development and implementation of a practice in alignment with operational policy and procedural frameworks. \nImplement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. (\nPlan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation. \nProvide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately. \nRecommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation. \nTimeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders. \nProvide a support capability for the integrated software tool enabling the service management processes.\nProvide a metrics monitoring and reporting service to support DIST process management, Service Level Management and DIST scorecard reporting.\nEnsure all external service providers/outsourcers are formally and appropriately contracted to deliver services as required to meet agreed service levels.\nCommunicate and maintain awareness of Service Level Management objectives within the business and DIST.\nDefine and approve new services to be provided and maintain a current service catalogue defining all the services provided by the vendor.\nEnsure recoverability of the production environment in the event of prolonged outages to support critical business operations.\nGovernance\nImplement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability. \nManage and or advise on the translation and application of policy in a specific functional area. \nPeople\nDevelop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area. \nPlan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources. \nTranslate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives. \nFinance\nDraw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency. \nImplement and monitor financial control, management of costs and corporate governance in area of accountability. \nClient\nBuild strong relationships and implement service level agreements that promote SARS with internal and external stakeholders. \nDevelop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service. \nManage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.\nEnsure the SARS's requirements for services delivered are documented and agreed in Service Level Agreements (SLA).\nBehavioural competencies\n\nAccountability\nFairness and Transparency\n\nHonesty and Integrity\nRespect\nTrust\n\nTechnical competencies\nFunctional Policies and Procedures\nBusiness Acumen \nBusiness IT Systems \nManagerial Budgeting \nService Delivery \nSystem Thinking \nPlanning and Organising \nPlanning, Management and Measurement \nChange Management \nProblem Analysis and Judgement \nEffective Business Communication \nLeadership Competencies:\nAbility to translate strategy into execution\nConcern for Impact of own behaviour on others\nDevelops teams and nurtures interdependency\nInspires others to Positive Action\nNatures Future Talent \nStewardship and Service Orientation\nStrong Results Orientation \nValues and Manages Diversity\nCompliance Competency\n\nGOC Confidential \n\nEmployment Equity\nThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.\nProtect yourself. Never pay for a job.\nRecruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.\nSARS official reporting channels: ; ; ;SARS Hotline number (0800002870).","description_format":"text","description_chars":7363,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-11-09T17:40:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sars-manager-it-service-delivery-db2-dba","json_url":"https://alion.io/job/sars-manager-it-service-delivery-db2-dba.json","meta":{"generated_at":"2026-11-10T11:40:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774497},"rest":"https://alion.io/mcp/rest/get_company?id=1774497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsars-manager-it-service-delivery-db2-dba"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsars-manager-it-service-delivery-db2-dba"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsars-manager-it-service-delivery-db2-dba"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sars-manager-it-service-delivery-db2-dba\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsars-manager-it-service-delivery-db2-dba"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3974863}},{"tool":"search_jobs","arguments":{"company":"sars.gov.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3974863},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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