{"id":2089811,"url":"https://alion.io/job/sars-ops-manager-debt-management","title":"Ops Manager: Debt Management","company":{"id":1774497,"name":"SARS","domain":"sars.gov.za","url":"https://alion.io/company/sars-gov-za","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T14:01:55Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T14:58:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Reports to: Manager: Debt Management\nDivision: Taxpayer Engagement & Operations\nLocation: Gauteng, Doringkloof\nAdvert Closing Date: 15 October 2026\nAbout the Position\nSARS is seeking an experienced and results-driven Ops Manager: Estates Debt Management to lead the effective management and collection of Estate Duty debt. The position requires a manager with strong debt management capability as well as practical knowledge of deceased/insolvent estates and Estate Duty processes. The successful candidate will manage the Estate Duty debt book, drive appropriate collection interventions, oversee operational performance and controls, and coordinate complex estate debt matters with relevant stakeholders. The role requires sound judgement in applying estate and debt processes, strong operational leadership, risk management and the ability to deliver sustainable collection and service outcomes in support of SARS revenue and compliance objectives.\nJob Purpose\nTo plan, manage and monitor Estate Duty debt operations and related end-to-end estate debt processes, ensuring that cases are progressed and finalised within applicable quality, turnaround-time, productivity, governance and compliance requirements. The manager will oversee the Estate debt and Estate Duty debt book, allocate and prioritise work, monitor collection outcomes and ageing, manage complex cases and support continuous improvement across the estate debt lifecycle.\nEducation and Experience\nMinimum Qualification and Experience Required\nBachelor's Degree / Advanced Diploma (NQF 7) in Debt / Audit /Business / Financial Management or similar with 5 - 7 years’ experience in a Debt Management environment, of which 1 year at a supervisory level. Exposure to Estate Duty, deceased estates, insolvent estate and estate debt management will be advantageous.\nOR\nSenior Certificate (NQF 4) with 10 years related experience in a Debt Management environment, of which 1 year at supervisory level. Exposure to EstateDuty, deceased estates, insolvent estate and estate debt management will be advantageous.\nJob Outputs:\nProcess\nEnsure that standard debt management cases are finalised within specified turnaround time.\nAccumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. \nApply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. \nApply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. \nDeploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. \nEnsure procedures, policies and mandates are clearly understood and complied with. \nEnsure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. \nFrequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. \nImplement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.\nImplement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.\nLink and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. \nManage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. \nPlan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. \nProvide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.\nManage and monitor the Estate debt book, including allocation, prioritisation, ageing, case progression and collection outcomes.\nEnsure Estate debt cases are progressed within applicable turnaround times and in accordance with approved policies, procedures, mandates and governance requirements.\nOversee collection interventions on Estate debt and ensure that case circumstances are considered when determining the appropriate debt-management action.\nApply working knowledge of deceased and insolvent estate processes when managing debt cases, including the relationship between assessment, payment, debt, account reconciliation, refunds and estate finalisation.\nEnsure that Estate Duty accounts and debt information are reviewed and reconciled so that collection decisions are based on accurate account positions.\nOversee debt-related relief processes applicable to estates, including deferments, compromises and write-offs, subject to the relevant mandates and governance requirements.\nCoordinate complex estate debt matters with executors and relevant internal stakeholders, including Estate Duty, Estate Audit, Portfolio Maintenance, Debt Management, Finance/Payments and other operational areas as required.\nMonitor dependencies that may delay estate debt resolution, including outstanding documentation, audit outcomes, payment allocation, refunds and other estate administration requirements.\nUse management information on the Estate debt book to identify risks, backlogs, trends and improvement opportunities and to support decision making.\nDeploy resources appropriately, schedule and prioritise activities, allocate work and proactively resolve operational obstacles so that tactical targets are achieved.\nProvide accurate reporting on unit performance against predefined objectives and standards and implement corrective action where required.\nEnsure continuous improvement of end-to-end Estate debt processes and implement approved operational changes.\nGovernance\nImplement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. \nImplement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. \nUnderstand and implement governance control processes and role segregation requirements in area of accountability.\nPeople\nBuild strong relationships through providing direction and leadership to others and expressing positive expectations.\nEncourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.\nImplement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.\nMonitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.\nFinance\nDraw up a budget aligned to operational delivery plans, monitor and report on variances. \nEnsure team's adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk. \nImplement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.\nClient\nImplement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.\nDevelop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.\nBehavioural competencies\nAccountability (V)\nHonesty and Integrity (V)\nFairness and Transparency \nRespect \nTrust\nAbility to translate strategy into execution\nConcern for Impact of own behaviour on others\nAdaptability\nDevelops teams and nurtures interdependency \nInspires others to Positive Action \nNurtures Future Talent \nProblem Solving and Analysis\nResilience\nStewardship and Service Orientation \nStrong Results Orientation \nValues and Manages Diversity \nTechnical competencies\nBusiness Acumen\nChange Management\nDebt Management \nDecisiveness \nEffective Business Communication \nEffective Improvement\nFinancial Analysis & Reporting\nFunctional Policies and Procedures \nLegal Compliance\nManagerial Budgeting \nNegotiation Skills\nPlanning, Management and Measurement \nPlanning and Organising \nProblem Analysis and Judgement \nSARS Systems Products\nTax Knowledge \nCompliance Competency\nGOC Confidential\nEmployment Equity\nThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.\nProtect yourself. Never pay for a job.\nRecruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.\nSARS official reporting channels: ; ; ;SARS Hotline number (0800002870).","description_format":"text","description_chars":9175,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Finance","Travel Technology","Virtual Events","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-08T14:01:55Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":0.945,"age_days":3,"expected_fill_days":8,"reasons":["conf:13","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sars-ops-manager-debt-management","json_url":"https://alion.io/job/sars-ops-manager-debt-management.json","meta":{"generated_at":"2026-10-12T15:46:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774497},"rest":"https://alion.io/mcp/rest/get_company?id=1774497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsars-ops-manager-debt-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsars-ops-manager-debt-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsars-ops-manager-debt-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sars-ops-manager-debt-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsars-ops-manager-debt-management"}]}