{"id":3815833,"url":"https://alion.io/job/sars-ops-manager-facilities-management","title":"Ops Manager: Facilities Management","company":{"id":1774497,"name":"SARS","domain":"sars.gov.za","url":"https://alion.io/company/sars-gov-za","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T15:59:41Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T16:11:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title: Ops Manager Facilities Management\nPosition Reports to: Senior Manager Facilities\nDivision: Taxpayer Engagement\nLocation: Le Hae la SARS (Brooklyn)\nAdvert Closing Date: 12 November 2026\nAbout the Position\nIn an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.\nJob Purpose\nTo be responsible for managing multiple sites and staff, development and implementation of building and infrastructure maintenance plans and provision of services. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.\nEducation and Experience\nBachelor’s Degree/Adv Dip / BTech in Electrical/Mechanical Engineering AND 5-7 years'\nexperience in Facilities Management or Built Environment, preferably with experience pertaining to data centre facilities, of which 2-3 years ideally at a supervisory level.\nMinimum Qualification & Experience Required\nSenior Certificate and 10 years of Facilities Management or Built Environment experience, preferably pertaining to data centre facilities.\nJob Outputs:\nProcess\nBe observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.\nPlan, coordinate, and arrange all logistics and arrangements associated with assets between buildings and/or offices.\nIdentify and resolve queries and problems timeously, apply known solutions in line with the guidelines provided, and escalate unresolved problems.\nPlan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.\nDevelop and maintain productive working relationships with peers, SARS role players, and third parties to achieve predefined objectives.\nMotivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.\nReport maintenance matters, including the building, premises, and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.\nIdentify and direct facilities-related problems to the Property Department for resolution and provide needed support to resolve them.\nDevelop, champion, and implement a facility management program including preventative maintenance and lifecycle requirements.\nApply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.\nEnsure compliance with health and safety and environmental regulations, standards, and industry codes including local by-laws.\nManage and maintain control of projects undertaken within Corporate Real Estate in the area of responsibility.\nManage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.\nManage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).\nInvolve and contribute to the management of operational costs.\nResponsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.\nDevelop and manage building and infrastructure maintenance services and contracts and manage life cycle maintenance programs.\nProvide specialist input through the investigation of opportunities for operational and process product and risk optimisation.\nApply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for areas of accountability.\nProvide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.\nLink and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.\nManage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.\nPlan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.\nImplement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.\nImplement resource plans in line with delivery and performance objectives, on budget, and in partnership with specialised areas.\nDeploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.\nEnsure procedures, policies, and mandates are clearly understood and complied with.\nEnsure the development, alignment, and implementation of end-to-end processes within the area of accountability for continued process improvement.\nAccumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.\nApply discretion and judgment to diagnose symptoms, causes, and effects and to make decisions to overcome problems and provide solutions.\nFrequently report on the progress of the unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.\nGovernance\nEnsure that completed work adheres to relevant policies, procedures, governance, and legislative requirements and report on deviations & discrepancies.\nUnderstand and implement governance control processes and role segregation requirements in the area of accountability.\nImplement risk management, governance, and compliance policies and processes to identify and manage risks and expose liabilities.\nImplement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.\nPeople\nMonitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.\nBuild strong relationships through providing direction and leadership to own team and expressing positive expectations.\nImplement appropriate people capacity plans in line with delivery and efficiency targets, on budget, and in partnership with specialised areas.\nEncourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.\nFinance\nManage effective cost control of the core processes in line with targeted savings.\nEnsure team's adherence to specified policies, standards & procedures to prevent & reduce wastage of financial resources & escalate associated risk.\nDraw up a budget aligned to operational delivery plans and monitor and report on variances.\nImplement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls.\nClient\nContribute to a culture of customer service excellence, which builds positive relationships & provides opportunities for feedback & exceptional service.\nDevelop and implement processes that build client service delivery excellence and encourage others to provide exceptional service.\nBehavioural competencies\nDeveloping Others\nHonesty and Integrity\nTrust\nRespect\nHonesty and Integrity\nProblem Solving and Analysis\nAdaptability\nFairness and Transparency\nAccountability\nConceptual Thinking\nChampioning the Mandate\nInfluencing Others\nMobilising Teams\nDriving for Excellence\nLeveraging Diversity\nAccurate Understanding\nResilience\nCustomer Service\nBuilding Sustainability\nTechnical competencies\nComputer Literacy\nManagerial Budgeting\nFacilities Management\nProject Management\nEffective Business Communication\nProblem Analysis and Judgement\nPlanning and Organising\nDecisiveness\nBusiness Acumen\nSARS Systems Products\nLogistic Management\nQuery Resolution\nCompliance Competency\nCompetency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors, and suppliers.\nEmployment Equity\nThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.\nProtect yourself. Never pay for a job.\nRecruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.\nSARS official reporting channels: ; ; ;SARS Hotline number (0800002870).","description_format":"text","description_chars":9084,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Digital Government"],"lifecycle":[{"event":"open","at":"2026-11-05T15:59:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":8,"reasons":["conf:1","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/sars-ops-manager-facilities-management","json_url":"https://alion.io/job/sars-ops-manager-facilities-management.json","meta":{"generated_at":"2026-11-07T18:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774497},"rest":"https://alion.io/mcp/rest/get_company?id=1774497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsars-ops-manager-facilities-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsars-ops-manager-facilities-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsars-ops-manager-facilities-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sars-ops-manager-facilities-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsars-ops-manager-facilities-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815833}},{"tool":"search_jobs","arguments":{"company":"sars.gov.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815833},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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