{"id":2546685,"url":"https://alion.io/job/sartorius-opm-specialist","title":"OPM Specialist","company":{"id":1796190,"name":"Sartorius","domain":"sartorius.com","url":"https://alion.io/company/sartorius-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":37,"ghost_share":0,"stale_share":0.892,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:01:47Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T19:57:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"IntroductionJoin our Customer Service team as an OPM Specialist and play a key role in ensuring seamless order fulfillment, delivery reliability, and an exceptional customer experience. Through effective order management, stakeholder collaboration, and operational excellence, you will help ensure that customers receive the products and support they need while contributing to better health for more people. Based in Bangalore, you will support end-to-end order processing activities, customer service operations, regulatory compliance, and continuous improvement initiatives.\nGrow with us - Your Responsibilities\nValidate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance\nManage end-to-end order processing activities from order receipt through successful delivery fulfillment\nOversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management\nPartner with customers and cross-functional stakeholders to support the smooth execution of customer orders\nMonitor delivery performance against established SLAs and KPIs to maintain high service reliability\nAnalyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions\nResolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction\nPrepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility\nProvide proactive updates to customers regarding order status, delivery commitments, and issue resolution\nSupport continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance\nWhat will convince us\nDegree in Business Administration or a related discipline\n6+ years of experience in Customer Service or Order Management\nProven experience managing end-to-end order processing, customer order management, and delivery coordination\nKnowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferred\nExperience handling customer complaints, escalations, and issue resolution within a customer-facing environment\nStrong analytical skills with experience in backlog management, reporting, and operational performance analysis\nProficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferred\nAdvanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis\nStrong communication and stakeholder management skills with the ability to collaborate across multiple functions\nAbility to manage multiple priorities, work effectively under pressure, and meet customer and business commitments\nCustomer-focused mindset with a strong sense of ownership, accountability, and attention to detail\nAbout Sartorius\nSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.\nWe look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.\nJoin our global team and become part of the solution. We are looking forward to receiving your application. \nwww.sartorius.com/careers","description_format":"text","description_chars":3420,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-10-14T17:01:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:28","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sartorius-opm-specialist","json_url":"https://alion.io/job/sartorius-opm-specialist.json","meta":{"generated_at":"2026-10-17T05:08:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6770,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796190},"rest":"https://alion.io/mcp/rest/get_company?id=1796190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsartorius-opm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsartorius-opm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsartorius-opm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sartorius-opm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsartorius-opm-specialist"}]}