{"id":2147922,"url":"https://alion.io/job/sartorius-service-engineer-3","title":"Service Engineer","company":{"id":1796190,"name":"Sartorius","domain":"sartorius.com","url":"https://alion.io/company/sartorius-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":37,"ghost_share":0,"stale_share":0.892,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4533},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T04:43:13Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T21:32:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Field Service Engineer ensures reliable operation and availability of Sartorius equipment by performing on-site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.Main Responsibilities & Tasks\nProvide service and customer support during field and inhouse visits or dispatches.\nManage all on site installation, repair, maintenance and test tasks.\nDiagnose errors or technical problems and determine proper solutions.\nProduce timely and detailed service reports.\nEnsure the timely and correct documentation of processes.\nOperate vehicle in a safely manner and use field automation systems.\nFollow all company's field procedures and protocols.\nCooperate with technical team and share information across the organization.\nComprehend customer requirements and make appropriate recommendations / briefings.\nContact customers concerning processes of the customer file.\nBuild positive relationships with customers.\nBe available for domestic and international travel as required to support customer installations, maintenance, repairs, training, and other service activities.\nShare technical knowledge and best practices across the organization and support the development and training of junior team members.\nAchieve assigned service KPIs, including utilization, response time, service quality, customer satisfaction, and other defined performance metrics.\nQualification & Skills\nTechnical degree in chemistry, biology, physical measurements or similar.\nMinimum 2 years of proven field service experience.\nAbility to troubleshoot, test, repair and service technical equipment.\nAbility to work flexible shifts and to adapt to changing work schedules.\nWillingness and ability to travel domestically and internationally.\nHigh customer orientation.\nTeam spirit.\nAbility to share knowledge, collaborate effectively, and support the development of colleagues.\nFamiliarity with mobile tools and applications.\nGood command of spoken and written English.\nAbout Sartorius\nSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.\nWe look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.\nJoin our global team and become part of the solution. We are looking forward to receiving your application. \nwww.sartorius.com/careers","description_format":"text","description_chars":2585,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Manufacturing","E-learning","Drug Discovery"],"lifecycle":[{"event":"open","at":"2026-10-09T04:43:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:9","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sartorius-service-engineer-3","json_url":"https://alion.io/job/sartorius-service-engineer-3.json","meta":{"generated_at":"2026-10-14T03:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796190},"rest":"https://alion.io/mcp/rest/get_company?id=1796190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsartorius-service-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsartorius-service-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsartorius-service-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sartorius-service-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsartorius-service-engineer-3"}]}