{"id":1526972,"url":"https://alion.io/job/sartorius-services-engineer","title":"Services Engineer","company":{"id":1796190,"name":"Sartorius","domain":"sartorius.com","url":"https://alion.io/company/sartorius-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":30,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2843},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-30T14:27:26Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T00:17:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As an in-house Services Engineer based on-site at our regional facility in Ann Arbor, MI, you will be responsible for carrying out maintenance, checks, and repair operations of complex capital equipment in accordance with the priorities and dispatch of operations monitored by the Manager of the Service Center that contribute to better health for more people. Your goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.This is an on-site role based at our Ann Arbor, MI facility.\nWhat you will accomplish together with us:\nProvide exceptional customer care working in a small team environment\n\nPerform diagnosis, repair, and calibrations of complex mechanical systems\n\nPerform preventative maintenance and sterilization of systems\n\nPerform software updates, upgrades, and re-images\n\nResolving IT, PC, and data issues related to system repair, with support\n\nComplete incoming inspection of RMA, Warranty Exchanges, and Demo Systems\n\nPerform preventative maintenance, sterilization, repairs, and calibrations of Sartorius equipment in a biosafety lab 2 environment\n\nProcess shipping and handling of service-related items\n\nKeep an accurate record of inventory and service activities via our case management system\n\nProduce timely, accurate, and detailed service reports\n\nFollow all the company's procedures and protocols\n\nAssist in drafting documentation of process and procedure as required\n\nAll other duties as assigned by management\n\nLift items that weigh up to 75 pounds\n\nWhat will convince us:\nAssociate's degree or certifications in engineering or military training\n\n2+ years proven field/depot service experience\n\nAbility to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills\n\nAbility to work flexible shifts and to adapt to changing work schedules\n\nBachelor of Science degree in Mechanical Engineering, Biomechanical Engineering, Biomedical Engineering, or a related field is valued\n\nExperience working in an ISO 9001 environment is a plus\n\nIdentification with our core values: Sustainability, Openness, Enjoyment\n\nWhat We Offer\nAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:\nPersonal and Professional Development: Mentoring, leadership programs, internal seminar offerings\nWorklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules\nMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform\nWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”\nHealth & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.\nIntelligent Working Environment: Working in smart buildings with the latest technology and equipment.\nRetirement Savings Plan: 401 k (with generous company match)\nFlexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account\nCompany Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate\nAdditional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service\nSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.\nPlease view equal employment opportunity posters provided by OFCCP here.\nE-Verify Participation Info\nE-Verify Workers Rights\nSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.\nWe look forward to receiving your application.\nwww.sartorius.com/career\nIf you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at \nSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.\nIf you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at \nAbout Sartorius\nSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.\nWe look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.\nJoin our global team and become part of the solution. 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