{"id":4312759,"url":"https://alion.io/job/sarvagram-product-support-engineer-ticketing-system","title":"Product Support Engineer - Ticketing System","company":{"id":95951,"name":"SarvaGram","domain":"sarvagram.com","url":"https://alion.io/company/sarvagram","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-14T04:46:49Z","employer_posted_date":null,"last_verified_at":"2026-11-14T04:46:49Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Description :\n\n- Provide L1/L2 support for business applications and resolve user issues.\n\n- Handle application-related tickets, incidents, and service requests within defined SLAs.\n\n- Troubleshoot login issues, access issues, workflow failures, and application errors.\n\n- Coordinate with Business, Operations, Product, and Development teams for issue resolution.\n\n- Monitor application performance and ensure smooth day-to-day operations.\n\n- Perform user creation, role mapping, access modification, and deactivation as per approval.\n\n- Support business applications related to LOS, LMS, CRM, LMS workflows, and other internal systems.\n\n- Perform basic SQL queries and database-level checks for issue investigation.\n\n- Coordinate UAT, production deployments, and post-deployment validation.\n\n- Maintain issue logs, SOPs, FAQs, and daily/weekly MIS reports.\n\n- Identify recurring issues and work towards permanent solutions.\n\n- Provide remote support to branch and field users.\n\nRequirements :\n\nRequired Skills :\n\n- Good understanding of Application Support and ITSM processes.\n\n- Knowledge of SQL queries and database troubleshooting.\n\n- Understanding of APIs, application workflows, and integrations.\n\n- Experience with ticketing tools such as Redmine, Jira, or ServiceNow.\n\n- Good analytical and troubleshooting skills.\n\n- Strong coordination and communication skills.\n\n- Ability to work under pressure and meet SLA timelines.\n\nPreferred Experience :\n\n- Experience in BFSI, NBFC, or Financial Services.\n\n- Experience supporting LOS, LMS, CRM, and other business applications.\n\n- Experience in L1/L2 production and application support.\n\nKey Performance Expectations :\n\n- Timely ticket resolution within SLA.\n\n- Minimum recurring incidents through root cause analysis.\n\n- Effective coordination with business and technical teams.\n\n- Smooth application operations with minimal business disruption.\n\nQualification :\n\n- Graduate in BCA, B.Sc. (Computer Science / IT), B.E. (Computer / IT), B.Tech, or equivalent.\n\n- Diploma in Computer Science / IT may also be considered with relevant experience.\n\nBenefits :\n\nSarvaGram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households. This is your chance to be at the forefront of innovation. Join us and:\n\n- Shape the future of FinTech : We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.\n\n- Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.\n\n- Tackle real-world challenges : Apply your skills to solve critical problems and directly empower rural communities.\n\n- Craft solutions that touch lives : Develop innovative products used by diverse household members, each with unique needs.\nSkills\nTechnical Support, Product Support, SQL, Applications Support, ITSM, Ticketing System, Troubleshooting, Production Support","description_format":"text","description_chars":3172,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Personal Finance Apps & Education"],"lifecycle":[{"event":"open","at":"2026-11-14T13:10:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-14T15:55:02Z"},"pay":null,"html_url":"https://alion.io/job/sarvagram-product-support-engineer-ticketing-system","json_url":"https://alion.io/job/sarvagram-product-support-engineer-ticketing-system.json","meta":{"generated_at":"2026-11-14T15:55:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95951},"rest":"https://alion.io/mcp/rest/get_company?id=95951"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsarvagram-product-support-engineer-ticketing-system"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsarvagram-product-support-engineer-ticketing-system"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsarvagram-product-support-engineer-ticketing-system"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sarvagram-product-support-engineer-ticketing-system\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsarvagram-product-support-engineer-ticketing-system"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4312759}},{"tool":"search_jobs","arguments":{"company":"sarvagram.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4312759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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