# Product Support Engineer - Ticketing System

Job Description : - Provide L1/L2 support for business applications and resolve user issues. - Handle application-related tickets, incidents, and service requests within defined SLAs. - Troubleshoot login issues, access issues, workflow failures, and application errors. - Coordinate with Business, Operations, Product, and Development teams for issue resolution. - Monitor application performance and ensure smooth day-to-day operations. - Perform user creation, role mapping, access modification, and deactivation as per approval. - Support business applications related to LOS, LMS, CRM, LMS workflows, and other internal systems. - Perform basic SQL queries and database-level checks for issue investigation. - Coordinate UAT, production deployments, and post-deployment validation. - Maintain issue logs, SOPs, FAQs, and daily/weekly MIS reports. - Identify recurring issues and work towards permanent solutions. - Provide remote support to branch and field users. Requirements : Required Skills : - Good understanding of Application Support and ITSM processes. - Knowledge of SQL queries and database troubleshooting. - Understanding of APIs, application workflows, and integra

- **Id**: 4312759
- **Url**: <https://alion.io/job/sarvagram-product-support-engineer-ticketing-system>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pune, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-14T04:46:49Z
- **Last verified at**: 2026-11-14T04:46:49Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3172
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Ticketing, Personal Finance Apps & Education

## Company

- **Id**: 95951
- **Name**: SarvaGram
- **Domain**: sarvagram.com
- **Url**: <https://alion.io/company/sarvagram>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **ITSM** — Optional: no
- **Jira** — Optional: no
- **ServiceNow** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-14T13:10:15Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 24
- **Reasons**: seen:0, win:early, comp:junior
- **Computed at**: 2026-11-14T16:14:38Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.