{"id":1732967,"url":"https://alion.io/job/sas-cloud-technical-lead-2","title":"Cloud Technical Lead","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":140000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2257},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:23:51Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-30T21:12:18Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Cloud Technical Lead - Hybrid, Toko\nReporting to: Manager, SAS Managed Cloud Services\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nThe SAS Cloud and Information Services (CIS) team delivers hosted and remotely managed SAS solutions across a global network of cloud providers. Operating through a highly collaborative, matrixed model with regional Centres of Excellence and global delivery hubs, the team is accountable for delivering secure, resilient, and high-performing environments that underpin exceptional customer experiences.\nJoin a team where reliability, innovation, and customer success are at the core of everything we do.\nAbout the job\nAs a Cloud Technical Lead within SAS’s CIS division, you will take end-to-end technical ownership of hosted and managed SAS environments, acting as the primary technical authority across the service lifecycle-from implementation to steady-state operations.\nThis role goes beyond delivery. You will play a key role in proactively managing incidents, reducing downtime, and continuously improving service reliability, while working closely with global SAS teams to accelerate resolution and deliver better outcomes for customers.\nAs a Cloud Technical Lead, you will:\nAct as the technical lead and escalation point for customer environments, ensuring stability, performance, and availability. \nLeading proactive monitoring and incident prevention strategies to reduce downtime and improve customer experience. \nDriving incident, problem, and change management practices, ensuring alignment with ITIL standards and SLA commitments. \nPartnering with SAS R&D, Product, and Technical Support to resolve complex issues faster and influence product improvements based on field insights. \nProviding technical leadership from project initiation through go-live and into operations, ensuring seamless transitions and long-term reliability. \nSupporting post go-live activities, including upgrades, migrations, and optimization initiatives. \nIdentifying and eliminating recurring issues through structured problem management and automation. \nDefining and tracking key service metrics (availability, performance, incident trends) aligned to customer success criteria. \nEnsuring adherence to SAS Cloud standards, security, and best practices. \nManaging and supporting containerized applications in cloud environments (e.g., Kubernetes-based platforms). \nCollaborating with customers and internal stakeholders to drive continuous service improvement and innovation. \nMentoring and enabling team members through knowledge sharing and technical guidance. \nEmbrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.\nRequired qualifications\nFluent in Japanese (mandatory), with the ability to engage effectively with Japanese-speaking customers and stakeholders. \nStrong experience with cloud platforms (AWS, Azure preferred) and modern cloud architectures (hybrid/multi-cloud). \nProven experience in technical leadership roles, managing complex, customer-facing environments. \nSolid understanding of DevOps practices, automation, and cloud-native technologies (containers, Kubernetes, CI/CD).\nHands-on experience with application migrations, performance tuning, and large-scale enterprise systems. \nStrong grounding in IT Service Management (ITIL), especially incident, problem, and change management.\nDemonstrated ability to reduce incident frequency and improve system reliability through proactive measures. \nExcellent communication skills, with the ability to translate complex technical concepts into clear business outcomes. \nExperience working across multiple teams and stakeholders, driving alignment and timely delivery.\nA mindset focused on continuous improvement, ownership, and customer success. \nHighlights\nAt SAS, we invest heavily in our people. In this role, you will have opportunities to: \nWork on cutting-edge cloud and AI platforms at enterprise scale. \nCollaborate directly with global R&D, Product Engineering, and Cloud experts, gaining deep technical exposure. \nAccess continuous learning programs, certifications, and internal mobility opportunities to grow your career. \nExpand your expertise across cloud architecture, automation, reliability engineering, and customer engagement.\nTake on increasingly strategic and high-impact responsibilities as you progress. \nWe are committed to creating an environment where you can build deep expertise, broaden your skillset, and grow into senior technical or architectural leadership roles.\n\nSAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.\nYou are welcome here.\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.\nAdditional Information:\nSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .\nLet's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.\n#SAS #LI-MH1","description_format":"text","description_chars":5785,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Predictive Analytics","BI & Dashboard Software","Data Science & Notebook Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.45,"age_days":27,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sas-cloud-technical-lead-2","json_url":"https://alion.io/job/sas-cloud-technical-lead-2.json","meta":{"generated_at":"2026-10-30T22:40:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3454},"rest":"https://alion.io/mcp/rest/get_company?id=3454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsas-cloud-technical-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsas-cloud-technical-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsas-cloud-technical-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sas-cloud-technical-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsas-cloud-technical-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1732967}},{"tool":"search_jobs","arguments":{"company":"sas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1732967},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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