{"id":2969440,"url":"https://alion.io/job/sas-institute-associate-technical-support-engineer","title":"Associate Technical Support Engineer","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Kustomize","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"SAS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-21T01:32:03Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T01:42:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position: Associate Technical Support Engineer\nBase location: Sydney, Australia\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nAbout the job\nThe Technical Support - Platform Deployment Team is looking for an Associate Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components. You will routinely leverage that knowledge to resolve SAS customer issues and influence software direction. Our team comprises a seasoned and very knowledgeable group of engineers across APAC that embodies SAS' values: Curiosity, Passion, Authenticity, Accountability.\nAs an Associate Technical Support Engineer, you will:\nProvides technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions including cloud-based environments.\nProactively communicates carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately documents and specifies information in the case management system during the entire case life cycle.\nRoutinely sets and manages internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).\nRoutinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.\nStakeholder in the product lifecycle with other groups/divisions, including Research and Development, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback. Acts as an advocate for the customer.\nReviews product documentation and education courses for technical accuracy, consistency, and user’s point of view. Collaborates with documentation and education staff on modifications to these deliverables.\nSuggests, manages, and implements special projects to assist Technical Support, users, or other teams. Might undertake initiatives by using appropriate tools and techniques to benefit the business.\nEnsure all applicable security policies and processes are followed to support the organization's secure software development goals.\nEmbrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.\nRequired qualifications\nBachelor’s degree in computer science or related field, or equivalent experience.\n1-3 years’ experience in supporting complex software applications, software consulting or an applicable business domain.\nEquivalent combination of education, training and experience may be considered in place of the above qualifications.\nExcellent analytical and problem-solving skills.\nExcellent verbal and written communication skills and excellent interporsonal skills.\nStrong attention to detail.\nProven ability to diagnose a broad range of technical problems using effective troubleshooting methodology\nAdditional competencies, knowledge and skills\nAbility to work with people of varied technical/analytical backgrounds and cultures.\nAbility to perform in both team and individual environments.\nExperience with SAS9 or SAS Viya platforms or similar architecture\nExperience with cloud technologies (Docker, Kubernetes); Azure/AWS/GCP/Cloud infrastructure\nExperience with automation and configuration management tools (e.g., Ansible, Kustomize, Terraform)\nExperience with Linux-based operating systems (e.g., Red Hat Enterprise Linux, SUSE Linux Enterprise Server)\nKnowledge of TCP/IP and networks\nYou are welcome here.\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing\nLet's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.","description_format":"text","description_chars":4829,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Predictive Analytics","BI & Dashboard Software","Data Science & Notebook Platforms"],"lifecycle":[{"event":"open","at":"2026-10-21T01:32:03Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sas-institute-associate-technical-support-engineer","json_url":"https://alion.io/job/sas-institute-associate-technical-support-engineer.json","meta":{"generated_at":"2026-10-24T03:35:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3454},"rest":"https://alion.io/mcp/rest/get_company?id=3454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsas-institute-associate-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsas-institute-associate-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsas-institute-associate-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sas-institute-associate-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsas-institute-associate-technical-support-engineer"}]}