{"id":4013338,"url":"https://alion.io/job/sas-institute-cloud-technical-lead","title":"Cloud Technical Lead","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.667,"time_to_fill_p50_days":19,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"SAS","optional":false}],"status":"live","first_seen_at":"2026-11-10T11:19:09Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T11:19:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Cloud Technical Lead\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nWhat We Do:\nAt SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.\nThe SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experience for all SAS Cloud customers.\nBe part of something exciting and join SAS working within our CIS business unit.\nWhat You’ll Do:\nAs a Cloud Technical Lead in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that that includes:\nResponsibility of all aspects of our hosted and remote managed SAS application environments. \nWork collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. \nLeverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to release production into operations. \nPartner with SAS Cloud Services Delivery and Project Managers to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. \nThrough documentation, automation, and knowledge management, you will respond quickly and efficiently to operational incidents or any issues reported. \nYou will work with global R&D, Product, Technical Support, and CIS teams to ensure customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. \nYou will collaborate with the teams in technical effort estimation phase of the project delivery, and contribute to improve quality, efficiency and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. \nKey responsibilities\nTo take responsibility for:\nArticulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs. \nAct as the technical subject matter expert and key point of contact for clients throughout the project lifecycle. \nLead technical delivery from project kickoff through UAT and go-live for hosted and remotely managed services. \nProvide post go-live consultation for major lifecycle events such as upgrades, renewals, migrations, and help identify and resolve complex problems caused by repetitive incidents. \nEnsure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. \nMitigate any technical blocking condition that prohibits progress to drive towards success. \nEnhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience. \nEnhance operational systems for improved stability, monitoring, and customer experience. \nConduct knowledge transfer and mentorship for team members on customer engagements and key technologies. \nDeliver excellent Client service using a client first and continuous improvement mindset. \nManage, monitor, and maintain container-based applications deployed in cloud container services. \nWork directly with external customers and interface with other support teams and vendors. \nReporting to\nManager of SAS Cloud Operations \nExpected Experience and Background\nThis role is based in Sydney and the candidate is required to have experience in customer-facing technical roles and:\nStrong proficiency in Microsoft Azure preferred; experience with AWS or Google Cloud Platform is advantageous. \nProven years of experience as a technical advisor/in technical operations, with technical skills but not limited to developing solutions/working with technologies such as Hybrid/ multi-cloud, DevOps processes and tools, SAS applications, Hyperscaler, AI, Linux Operating systems, Databases. \nFamiliarity with IT Service Management practices including change, incident, and problem management. ITIL certification is preferred. \nExcellent verbal and written communication skills to engage effectively with customers and internal teams. \nStrong interpersonal abilities, including the capacity to convey complex technical concepts to diverse audiences. \nExtensive experience driving software solutions involving many stakeholders and delivering results on time of high quality. \nAbility to provide feedback to product and service teams based on customer issues and advocate for enhancements. \nA proactive, entrepreneurial mindset with a focus on finding solutions and driving outcomes. \nTravel\nSAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.\nYou are welcome here.\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.\nAt SAS Australia, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through SAS’s technology and people and we welcome First Nations applicants. Please see our Reconciliation Action Plan for more information.\nAdditional Information:\nSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .\nLet's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.\n#SAS #LI-DK","description_format":"text","description_chars":6699,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Predictive Analytics","BI & Dashboard Software","Data Science & Notebook Platforms"],"lifecycle":[{"event":"open","at":"2026-11-10T11:19:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T12:34:06Z"},"pay":null,"html_url":"https://alion.io/job/sas-institute-cloud-technical-lead","json_url":"https://alion.io/job/sas-institute-cloud-technical-lead.json","meta":{"generated_at":"2026-11-10T12:34:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3454},"rest":"https://alion.io/mcp/rest/get_company?id=3454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsas-institute-cloud-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsas-institute-cloud-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsas-institute-cloud-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sas-institute-cloud-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsas-institute-cloud-technical-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4013338}},{"tool":"search_jobs","arguments":{"company":"sas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4013338},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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