{"id":3285450,"url":"https://alion.io/job/sas-institute-senior-strategic-technical-support-engineer","title":"Senior Strategic Technical Support Engineer","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google AI Studio","optional":false},{"name":"SAS","optional":false}],"status":"live","first_seen_at":"2026-10-26T18:12:51Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T02:49:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Sr. Strategic Technical Support Engineer- Remote/Hybrid, (Location Preference- Columbia, SC or South East US)\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nAbout the job\nThe Global Technical Support Team is looking for aSr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. This role combines deep SAS expertise with Medicaid domain knowledge to drive customer outcomes by optimizing solution usage, guiding strategic expansion, and resolving complex production challenges.\nAs a Sr. Strategic Technical Support Engineer, you will:\nApply subject matter expertise in Medicaid policy, programs, and data to support analytical use cases including population health management, program integrity, quality measurement, and health equity analysis.\nEstablish and maintain trusted advisor relationships with Medicaid stakeholders, including program leadership, technical teams, and end users.\nProvide advanced technical support for SAS analytical, reporting, and data-driven solutions across multi-tier enterprise environments. \nDeliver consultative guidance on the effective use of SAS, tailoring recommendations to complex, highly mature customer use cases.\nDevelop targeted documentation and learning experiences that improve business and technical stakeholder understanding of data, analytics, and reporting. \nPartner with SAS Customer Success to design and develop training materials and custom learning sessions for business users and establish communities of practice to promote knowledge sharing and best practices. \nSupport organizational change associated with new analytic capabilities, data products, and reporting solutions. \nProvide mentorship to technical peers and analytic resources, fostering standardized practices and continuous capability development. \nEvaluate current solution usage against evolving business and regulatory requirements; recommend enhancements to maximize value and adoption.\nCollaborate with the Government Technical Support Team to provide Level 2/Level 3 support as necessary.\nContribute to planning and execution of new initiatives by advising on resource needs, sequencing work, and time/cost considerations from a production support perspective. \nLead or support complex troubleshooting efforts, including root cause analysis and remediation for production issues, system performance challenges, and data integrity concerns. \nCoordinate across SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes. Identify, define and assist with scoping new solution opportunities while ensuring alignment with existing production environments. \nCommunicate effectively with stakeholders at all levels, translating technical findings into clear business impacts and recommendations.\nStay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments. \nParticipate in regular onsite engagement in Columbia, SC. \nEmbrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. \nRequired qualifications\nBachelor’s degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.\n8+ years of experience supporting enterprise analytics platforms or complex data-driven solutions. \n5+ years of hands-on experience with SAS software supporting healthcare analytics and reporting. \nExperience working with State Medicaid programs supporting population health, program integrity, quality measurement, or health equity analysis.\nStrong knowledge of SAS technologies including SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator. \nDemonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.\nStrong communication and presentation skills across technical and non-technical audiences. \nAbility to manage multiple priorities and high-pressure situations. \nWillingness to travel onsite (2-4 times per month) to Columbia, SC. \nPreferred qualifications\nGraduate degree in Public Health, Health Policy, Analytics, or related discipline. \nExperience supporting state government initiatives including cross-agency collaboration, governance models, and federal funding processes such as APDs. \nAdditional competencies, knowledge and skills\nCommunication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others\nDecision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.\nInfluencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes\nAbility to think analytically and effectively communicate issues and solutions\nAbility to work independently and within a team\nEnsure quality plans are documented, communicated, measurable and globally accessible.\nWorld-class benefits\nHighlights include...\nComprehensive medical, prescription, dental and vision plans.\nMedical plan options include:PPO with low annual deductible and copays.\nHDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).\n\nOnsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!\nAn industry-leading 401k plan.\nTuition Assistance Program and programs and resources to support your development\nGenerous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.\nVolunteer Time Off, parental leave and unlimited paid sick days.\nGenerous childcare benefits for all full-time employees.\nYou are welcome here\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.\nAdditional Information:\nTo qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.\nResumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.\nSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .\nLet's stay in touch! 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