{"id":1732970,"url":"https://alion.io/job/sas-sr-cloud-technical-lead","title":"Sr Cloud Technical Lead","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:23:51Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T04:11:18Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":17},"description":"Sr Cloud Technical Lead - Marlow, London or Glasgow, UK, Hybrid\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nAbout the job\nAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world-class SAS services.\nDrawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements-from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.\nYou will also play a key role in mentoring and training team members, sharing best practices in enterprise application technology, architecture, and support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.\nIn addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment to continuous improvement and a proactive mindset will be critical to success in this role.\nAs a Sr Cloud Technical Lead you will:\nLead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.\nProvide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.\nDefine and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.\nAct as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.\nApply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.\nExceptional customer service with a customer-first mindset, working directly with clients and coordinating with support teams and vendors to ensure satisfaction.\nSharing Facilitate knowledge transfer across the team, sharing expertise on customer engagements and key technologies to foster continuous improvement and team growth.\nWorks with global customers and teams, managing workload and diary commitments to support planned technical activities, major customer events, and exceptional operational requirements that may occasionally occur outside core business hours. \nEnsure all applicable security policies and processes are followed to support the organization's secure software development goals.\nEmbrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.\n Required qualifications\nExperience writing programs in more than one language required. 8 years of experience in end user and system administrator consulting or providing other first-level consulting required.\nBachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. (or equivalent qualification) \nFluent in English \nProof of right to work in UK or Ireland is required to be considered for the role\nPrevious technical experience in at least 4 of the following:Experience of SAS Administration or support\nExperience in AWS and/or Azure\nExperience in Kubernetes\nExperience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware\nExperience with UNIX or Linux supporting enterprise class applications\nExperience with managing customers and their expectations\nExperience managing large commerical IT cloud systems\nEquivalent combination of related education, training and experience may be considered in place of the above qualifications.\n\nAdditional competencies, knowledge and skills\nBuilding Customer Loyalty: Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.\nCreating a Service Reputation: Designing and implementing service practices that meet customers’ and own organization’s needs; responding quickly to resolve difficult customer situations and regain customer confidence.\nWork Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.\nSAS Coding\nCI/CD \nYou are welcome here.\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.\nAdditional Information:\nSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .\nLet's stay in touch! 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