{"id":1732785,"url":"https://alion.io/job/sas-systems-technical-support-engineer","title":"Systems Technical Support Engineer","company":{"id":3454,"name":"SAS Institute","domain":"sas.com","url":"https://alion.io/company/sas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"SAS","optional":false},{"name":"SOAP","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:23:51Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-24T21:39:11Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Systems Technical Support Engineer - Hybrid, Spain\nSystems Technical Support Engineer\nWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.\nIf you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.\nAbout the job\nThe Middle Tier Technical Support team is looking for a Systems Technical Support Engineer to provide technical support for customers using SAS 9.4 and SAS Viya environments. Our team supports the systems, services, and infrastructure that enable SAS web applications to run securely, reliably, and at scale. We help customers troubleshoot complex issues across web and application servers, authentication and single sign-on, security and encryption, clustering and performance.\nIn this role, you will join a highly collaborative global team working at the intersection of systems engineering, customer success, and SAS technology. You will have the opportunity to work with a broad range of technologies, solve challenging technical problems, and develop expertise across both traditional SAS 9.4 architectures and modern SAS Viya environments.\nYou will work closely with customers and colleagues across Technical Support, R&D, Product Management, and Professional Services to turn complex system-level issues into clear, actionable solutions and help customers get the most from their SAS environments.\nAs a Systems Technical Support Engineer , you will:\nTroubleshoot and resolve complex technical issues across SAS 9.4 and SAS Viya environments, with a focus on middle-tier systems, SAS Web applications, including SAS Web Server, SAS Web Application Server, HTTP/HTTPS services.\n\nDiagnose and resolve authentication, single sign-on, security, and encryption issues involving technologies such as Kerberos, SAML, OAuth/OIDC, Integrated Windows Authentication (IWA).\n\nSupport highly available and clustered environments by troubleshooting clustering, JMS brokers and cache locator services.\n\nEnsure all applicable security policies and processes are followed to support the organization's secure software development goals.\n\nEmbrace curiosity, passion, authenticity, and accountability. These are our values and influence everything we do.\n\nRequired qualifications\nMinimum 5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.\nBachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain. Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.\n\nWorking knowledge of Windows and UNIX operating systems.\n\nExperience with Java and JVM-based applications, enterprise application servers Java stack traces, TCP/IP and networking, file system security, and advanced web technologies such as web authentication, SSL/TLS, web services, SOAP, and DAV\n\nPrevious technical support experience supporting enterprise software applications, with the ability to manage multiple customer issues and priorities in a deadline-driven environment\n\nFamiliarity with SAS products and their underlying architectures is a strong advantage Knowledge of SAS 9.4 and SAS Viya\n\nExcellent verbal and written knowledge of English\n\nAn equivalent combination of related education, training, and experience may be considered in place of the above qualifications.\n\nKey competencies:\nTechnical Knowledge & Skills: Demonstrates strong knowledge of web technologies, operating systems, authentication, security, and performance troubleshooting.\n\nCustomer Orientation: Recognize customer needs, communicate effectively, and help remove barriers that may affect customer success and retention.\n\nCollaborating: Works effectively with customers and colleagues across Technical Support, R&D, Product Management, Professional Services, and other teams to investigate issues, share knowledge, and drive complex problems to resolution.\n\nContinuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.\n\nCommunication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and effectively to people with different technical backgrounds.\n\nBenefits highlights\nHealth Insurance\n\nLife and Disability Insurance\n\nPension Plan\n\nSAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.\n\nYou are welcome here.\nAt SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.\nAdditional Information:\nTo qualify, applicants must be legally authorized to work in Spain, and should not require, now or in the future, sponsorship for employment visa status.\nResumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.\nSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .\nLet's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.\n#SAS #MS-1","description_format":"text","description_chars":6216,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Predictive Analytics","BI & Dashboard Software","Data Science & Notebook Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.732,"p_room":0.45,"age_days":21,"expected_fill_days":13,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sas-systems-technical-support-engineer","json_url":"https://alion.io/job/sas-systems-technical-support-engineer.json","meta":{"generated_at":"2026-10-24T22:39:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3454},"rest":"https://alion.io/mcp/rest/get_company?id=3454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsas-systems-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsas-systems-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsas-systems-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sas-systems-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsas-systems-technical-support-engineer"}]}