{"id":2639546,"url":"https://alion.io/job/sasktel-clerical-support-securtek-customer-care-associate","title":"Clerical Support - (SecurTek Customer Care Associate)","company":{"id":58097,"name":"SaskTel","domain":"sasktel.com","url":"https://alion.io/company/sasktel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yorkton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":31,"currency":"CAD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:26:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T07:23:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At SaskTel, we don't just think big - we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!\nClerical Support - (SecurTek Customer Care Associate)\n.\nLocation: Yorkton, SK\nNumber of Positions: 1\nSalary: $26.50 - $31.42 /hour (depends on experience & qualifications)\nType of Position: Casual Part-Time\nClosing Date: 10/29/2026\n.\nJOB SUMMARY\nResponsible for providing quality customer service necessary to meet the needs of customers by utilizing inbound and outbound calling for all types of inquiries. Interprets, verifies and manually enters internal or electronic customer data into operating systems and uses established procedures for managing internal and external customer and dealer interactions.\nTYPICAL DUTIES & RESPONSIBILITIES\n(Not all inclusive or applicable to all assignments)\nResponds and handles inquiries and issues from customers, dealers, outside contractors and agencies with a focus on quality customer service.\nDocuments and prepares written communication to customers and dealers.\nPerforms data entry of customer information into systems.\nEnsures accuracy of all customer monitoring account information including zones, dispatch procedures, and key holders.\nHandles and confirms billing inquiries.\nMeets established goals and key performance indicators of a call centre and call productivity.\nRecords all actions from general inquiries by inputting into appropriate databases.\nMaintains constant awareness of environment and balances functions by priority during periods of varying activity.\nAssists with projects (ie: data maintenance, clerical or miscellaneous duties) as required.\nQUALIFICATIONS\nGeneral knowledge of security products and/or services.\nGood verbal and written communication skills and the ability to deal effectively with others.\nDemonstrated ability to handle customer contacts with tact, diplomacy, and courtesy at all times.\nGood analytical, problem solving, and decision-making skills.\nWorking knowledge of personal computers and various software applications.\nAbility to work under continual pressure and adapt to a constantly changing environment.\nKeyboarding skills 20 wpm.\nSuccessful completion of prescribed training.\nWORKING CONDITIONS\nSPECIFICATIONS\nWorks shifts as per Collective Agreement.\nQueue environment.\nAccuracy is essential.\nOvertime may be requested.\nComplies with all safety, health, and environmental policies, programs, and standards at all times.\nPHYSICAL DEMANDS\nLight effort.\nENVIRONMENTAL CONDITIONS\nWorks inside.\nCULTURE AND VALUES\nUpholds foundational values of honesty, integrity and respect.\nConsistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.\nThis is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.\nAt SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.\nAs one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.\nWe value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at .","description_format":"text","description_chars":4188,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-15T18:26:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/sasktel-clerical-support-securtek-customer-care-associate","json_url":"https://alion.io/job/sasktel-clerical-support-securtek-customer-care-associate.json","meta":{"generated_at":"2026-10-20T13:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58097},"rest":"https://alion.io/mcp/rest/get_company?id=58097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsasktel-clerical-support-securtek-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsasktel-clerical-support-securtek-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsasktel-clerical-support-securtek-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sasktel-clerical-support-securtek-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsasktel-clerical-support-securtek-customer-care-associate"}]}