Client Support Analyst

The Opportunity:

The Client Support Analyst provides help desk support as the first point of contact for the court systems of Saskatchewan. This position also assists in coordinating, scheduling, testing, and support remote video appearances. The Court Technology Unit is seeking a highly motivated, positive, and skilled individual for this position.

Reporting to the Court Technology Manager, you will:

• Provide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in
• Courtrooms, Correctional center, RCMP detachment and Police video suites.
• Coordinate, schedule, test and support remote video appearances.
• Identify problems and perform root cause analysis for all desktop, digital recording, video conferencing and network
• related incidents.
• Provide and maintain up to date documentation and processes for various software and hardware including procedures,
• user guides and common problem issues and resolutions in the knowledgebase.
• Provide end user training and support as required.
• Configure new computers and install various software applications.
• Manage end-user devices (laptop, desktop, dictation units, printers, mobile phones).
• Modify, expand, support and upgrade computer applications, systems and hardware for the courts.
• Develop relationships with the members of Court Services and the Judiciary in order to help educate and provide support
• to everyone on the various technology used within the court system.

Job Capabilities:

• Strong written and oral communication skills
• Excellent client service skills
• Demonstrated technical and problem solving skills
• Good organization skills to coordinate work to meet the courts’ needs.

Technical Knowledge and Skills:

• Knowledge of current desktop and network operating systems as well as current commercial software applications used in a networked environment.- Experience with end user devices in an enterprise Microsoft centric environment.
• Knowledge of Cisco video conferencing hardware and software.
• Experience with Collaboration technologies such as Webex, MS Teams, Zoom, Go to Meeting.
• Knowledge of digital recording and audio equipment, For The Record (FTR) software, sound mixers, amplifiers, speakers, microphones.
• Knowledge of internal components and configuration of multi-vendor hardware and peripherals.
• Knowledge of Information Technology Service Management (ITSM) best practices in supporting a growing technology area.

• Knowledge of the Microsoft 365 platform.

Typically, the knowledge and skills required for this position would be obtained through a Bachelor’s degree in Computer

Science or a technology related diploma with several years of related work experience or an equivalent combination of

education and experience. Travel to court offices around the province may be required.

Job Skills:

• Communication (Level B)
• Critical Thinking (Level B)
• Digital Skills (Level B)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level B)
• Managing Self (Level B)
• Health, Safety and Wellness (Level A)
• Data Literacy (Level B)
• Influence (Level B)
• Political and Organizational Awareness (Level A)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.