{"id":1689906,"url":"https://alion.io/job/sasktenders-client-support-analyst","title":"Client Support Analyst","company":{"id":1268583,"name":"SaskTenders","domain":"sasktenders.ca","url":"https://alion.io/company/sasktenders","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saskatoon, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":81},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-04T21:54:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Opportunity:\nThe Client Support Analyst provides help desk support as the first point of contact for the court systems of Saskatchewan. This position also assists in coordinating, scheduling, testing, and support remote video appearances. The Court Technology Unit is seeking a highly motivated, positive, and skilled individual for this position.\nReporting to the Court Technology Manager, you will:\nProvide tier one support to the Ministry of Justice and partners for video conferencing and digital recording technology in\nCourtrooms, Correctional center, RCMP detachment and Police video suites.\nCoordinate, schedule, test and support remote video appearances.\nIdentify problems and perform root cause analysis for all desktop, digital recording, video conferencing and network\nrelated incidents.\nProvide and maintain up to date documentation and processes for various software and hardware including procedures,\nuser guides and common problem issues and resolutions in the knowledgebase.\nProvide end user training and support as required.\nConfigure new computers and install various software applications.\nManage end-user devices (laptop, desktop, dictation units, printers, mobile phones).\nModify, expand, support and upgrade computer applications, systems and hardware for the courts.\nDevelop relationships with the members of Court Services and the Judiciary in order to help educate and provide support\nto everyone on the various technology used within the court system.\n Job Capabilities:\nStrong written and oral communication skills\nExcellent client service skills\nDemonstrated technical and problem solving skills\nGood organization skills to coordinate work to meet the courts’ needs.\nTechnical Knowledge and Skills:\nKnowledge of current desktop and network operating systems as well as current commercial software applications used in a networked environment.- Experience with end user devices in an enterprise Microsoft centric environment.\nKnowledge of Cisco video conferencing hardware and software.\nExperience with Collaboration technologies such as Webex, MS Teams, Zoom, Go to Meeting.\nKnowledge of digital recording and audio equipment, For The Record (FTR) software, sound mixers, amplifiers, speakers, microphones.\nKnowledge of internal components and configuration of multi-vendor hardware and peripherals.\nKnowledge of Information Technology Service Management (ITSM) best practices in supporting a growing technology area.\nKnowledge of the Microsoft 365 platform.\n\nTypically, the knowledge and skills required for this position would be obtained through a Bachelor’s degree in Computer\nScience or a technology related diploma with several years of related work experience or an equivalent combination of\neducation and experience. Travel to court offices around the province may be required.\nJob Skills:\nCommunication (Level B) \nCritical Thinking (Level B) \nDigital Skills (Level B) \nInteracting with Others (Level C) \nNavigating Ambiguity (Level B) \nManaging Self (Level B) \nHealth, Safety and Wellness (Level A) \nData Literacy (Level B) \nInfluence (Level B)\nPolitical and Organizational Awareness (Level A) \nLearn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.\nWhat We Offer:\nDynamic and challenging work\nCompetitive salary\nComprehensive benefits package including pension\nVacation, scheduled days off, and other types of leave\nInclusive work environments\nCareer growth, development, and advancement opportunities\nFlexible work arrangements\nOur Commitment to Excellence:\nThe Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.","description_format":"text","description_chars":3689,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-02T10:50:31Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sasktenders-client-support-analyst","json_url":"https://alion.io/job/sasktenders-client-support-analyst.json","meta":{"generated_at":"2026-10-05T00:09:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":43,"day_limit":5000,"remaining_today":4957,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}