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The role requires an individual that has a passion for providing exceptional customer service while operating in a high paced environment.\nKey Accountabilities/Responsibilities\nThe responsibilities include the following:\nAnswering email, Phone and Live Chat queries from external customers regarding online orders, loyalty questions or general/ miscellaneous customer queries or feedback in a reasonable timeframe.\n\nEnsuring shift KPI’s are met in line with business expectations\n\nResponding to emails from stores, Area Managers and other internal customers in a timely manner.\n\nResponding to phone enquiries from internal and external customers.\n\nInvestigating and tracking online customer orders and refunding orders where necessary.\n\nManaging customer loyalty accounts.\n\nCommunicating with key stake holders to get the best resolution/ answer for the customer\n\nProviding a high level of support to both external customers and All internal support departments\n\nSkills and 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