Customer Support Associate
Customer Support & Reservations Associate
In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.
Key Responsibilities
Oversee guest bookings and assist customers in planning their Tiny House stays
Respond to inquiries across multiple channels, including website, email, and social media
Manage reservations end-to-end, including upselling and activating promotions
Provide support via the customer contact line, including handling and resolving inquiries
Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
Address and resolve guest concerns in a professional and timely manner
Work cross-functionally with internal teams to maintain smooth day-to-day operations
Candidate Profile
We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.
Requirements
At least 5 years of experience in customer service
Demonstrated ability to drive results and proactively improve processes
Background in travel, hospitality, or eco-tourism is highly advantageous
Strong commitment to delivering high-quality customer experiences
Excellent communication and interpersonal skills
Composed under pressure, with the ability to manage challenging situations effectively
Strong problem-solving skills and the ability to work independently when required
What’s in It for You
Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences
Flexible working arrangements
Collaborative, high-energy, and supportive team environment