{"id":2032186,"url":"https://alion.io/job/satellite-office-service-coordinator","title":"Service Coordinator","company":{"id":690678,"name":"Satellite Office","domain":"satelliteoffice.com","url":"https://alion.io/company/satelliteoffice","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17500,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-18T10:37:08Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-12T02:59:18Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"We are looking for an Independent Contractor Service Coordinator to join our team and support the coordination of independent contractors, service jobs, warranty claims and related administration across Australia, Tasmania, New Zealand and the UK Fabb Team.\nReporting to the IC & ADW National Manager, you will play a key role in ensuring jobs and claims are managed efficiently, documentation is accurate, and contractors, suppliers, customers and internal stakeholders receive timely support.\nKey Responsibilities\nContractor Management & Job Allocation\nCoordinate and schedule independent contractors throughout Australia, Tasmania, New Zealand and the UK Fabb Team.\n\nAllocate inspections, repairs, service calls and warranty jobs based on contractor expertise, experience, availability and geographical location.\n\nEnsure timely scheduling and completion of all allocated work.\n\nMaintain contractor availability schedules and performance records.\n\nMonitor contractor workloads and reassign jobs where required to meet service level agreements (SLAs) and operational requirements.\n\nSupport service delivery through effective planning and resource allocation.\n\nContractor Liaison & Compliance\nDevelop and maintain professional working relationships with independent contractors.\n\nCommunicate company policies, procedures, service standards and expectations in line with Nick Scali requirements.\n\nEnsure inspection reports are objective, accurate, complete and free from bias.\n\nReview contractor reports, photographs, quotations and supporting documentation for quality and accuracy.\n\nProvide operational guidance and procedural support to contractors.\n\nMonitor contractor compliance with company standards, service requirements and quality expectations.\n\nIdentify and escalate contractor performance concerns where necessary.\n\nClaims Administration & Reporting\nAssess contractor reports and photographic evidence relating to lounge service, warranty and accidental damage claims.\n\nUpload and maintain documentation within AccuTerm, including inspection reports, photographs, quotations, tax invoices, Goods Return Authorisations (GRAs) and supporting claim documentation.\n\nManage and monitor claim progression through various stages to ensure timely processing.\n\nMaintain accurate and up-to-date claim records.\n\nEnsure documentation complies with company policies and audit requirements.\n\nFinancial & Administrative Processing\nProcess contractor tax invoices accurately and within established timeframes.\n\nReview contractor quotations and facilitate approval processes.\n\nAssess and process travel cost approval requests where applicable.\n\nProcess Goods Return Authorisations (GRAs) for international supplier claims, repair claims and delivery damage claims.\n\nEnsure GRAs, invoices and supporting documentation are forwarded to the Creditors Team for payment processing.\n\nMaintain accurate financial and administrative records.\n\nSupport compliance with company financial controls and approval processes.\n\nStakeholder Communication & Follow-Up\nRespond professionally and promptly to contractor, supplier, internal stakeholder and customer enquiries.\n\nConduct follow-up activities relating to quote approvals, booking confirmations, service completion updates, outstanding reports and invoice submissions.\n\nFacilitate effective communication between contractors, suppliers, service teams, customers and management.\n\nProvide regular updates regarding claim status, repairs, escalations and service outcomes.\n\nEnsure stakeholders receive timely and accurate information.\n\nInternational Supplier Coordination\nWork closely with the UK Fabb Team and international suppliers regarding repair, warranty and service-related matters.\n\nOperate effectively within supplier portals and internal company systems.\n\nProcess supplier documentation, reports, GRAs and invoices in a timely manner.\n\nEnsure all documentation is completed accurately and meets supplier requirements.\n\nSupport the efficient resolution of supplier-related claims and warranty matters.\n\nTeam Collaboration & Support\nCollaborate closely with the IC & ADW National Manager, National Service Manager, Resolution Case Managers, Service Team Members, Independent Contractors and International Suppliers.\n\nProvide coverage and operational support across the ADW function during periods of leave or increased workload.\n\nAssist with customer enquiries, phone calls and claim administration activities.\n\nContribute positively to team goals, service performance and continuous improvement initiatives.\n\nSupport a collaborative and customer-focused team culture.\n\nCustomer Service\nLiaise with customers through multiple communication channels, including email, Freshdesk, Microsoft Teams and telephone.\n\nDeliver professional, timely and customer-focused service experiences.\n\nMaintain high standards of written and verbal communication.\n\nKey Performance Indicators\nSuccess in this role will be measured through:\nAchievement of individual and team KPIs.\n\nTimely allocation and completion of contractor bookings.\n\nClaims processed within agreed service standards.\n\nAccuracy of claim documentation and reporting.\n\nContractor compliance and performance management.\n\nTimely processing of invoices, quotations and GRAs.\n\nCustomer service responsiveness and satisfaction.\n\nEffective stakeholder communication and follow-up.\n\nAccuracy and compliance within AccuTerm and associated systems.\n\nAbout You\nYou will be a highly organised and detail-oriented professional who can effectively manage multiple priorities while maintaining strong communication with contractors, suppliers, customers and internal stakeholders.\nYou will be comfortable working across different systems and processes, following up on outstanding items and ensuring work progresses within required timeframes. Strong written and verbal communication, attention to detail and a customer-focused approach are essential for success in this role.\nIf you're looking for an opportunity where you can contribute to efficient service delivery, contractor management and customer outcomes, we'd love to hear from you!","description_format":"text","description_chars":6117,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T14:40:21Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.563,"p_room":0.55,"age_days":47,"expected_fill_days":36,"reasons":["conf:578","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/satellite-office-service-coordinator","json_url":"https://alion.io/job/satellite-office-service-coordinator.json","meta":{"generated_at":"2026-11-06T04:28:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7625,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690678},"rest":"https://alion.io/mcp/rest/get_company?id=690678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsatellite-office-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsatellite-office-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsatellite-office-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/satellite-office-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsatellite-office-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2032186}},{"tool":"search_jobs","arguments":{"company":"satelliteoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2032186},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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