{"id":1671025,"url":"https://alion.io/job/satellite-office-solutions-engineer","title":"Solutions Engineer","company":{"id":690678,"name":"Satellite Office","domain":"satelliteoffice.com","url":"https://alion.io/company/satelliteoffice","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"Datadog","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-25T06:07:24Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T02:59:18Z","board_verified":false,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams - together managing tens of trillions of dollars in assets - to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from \"something's wrong\" to a diagnosed, explained root cause.\nWhat You'll Do\nDig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes\n\nTrace issues through logs, traces, and underlying data down to the code\n\nDemo the platform live to show clients how to configure it for their exact workflow\n\nUse AI tools daily to move faster through code and data than manual digging alone\n\nTurn recurring headaches into permanent fixes instead of repeat tickets\n\nWrite clean tickets and documentation so nothing gets lost in translation\n\nFlag and escalate issues that cross systems or hit multiple clients\n\nWhat You'll Bring\n2-4 years in a technical, client-facing role - support engineering, solutions engineering, implementation, or QA\n\nComfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause\n\nConfidence presenting over screen-share, in clear spoken English, to business and technical audiences alike\n\nA genuinely curious streak - 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