{"id":771404,"url":"https://alion.io/job/satelliteoffice-it-support-analyst-i","title":"IT Support Analyst I","company":{"id":690678,"name":"Satellite Office","domain":"satelliteoffice.com","url":"https://alion.io/company/satelliteoffice","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T23:58:24Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-12T02:59:18Z","board_verified":false,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"About the Role:\nThe IT Support Analyst I provides first-level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations.\nWhat You’ll Do:\nManage ticketing queue and projects.\n\nConfigure equipment for New Hires & Replacement equipment.\n\nCoordinate and execute IT asset lifecycle activities from requisition through disposal.\n\nAssist with implementing IT efficiencies and self-service.\n\nPerform IT Audits/governance as needed.\n\nPerform imaging, encryption, data recovery, and backups.\n\nMaintain a clean and organized workspace.\n\nAssist with management of hardware and software.\n\nReviews, updates, and maintains tickets until they are closed.\n\nWorks closely with the IT Support Analyst II’s and ServiceDesk Manager.\n\nCommunicate effectively with management and internal teams.\n\nPerform other related duties as assigned.\n\nWhat We’re Looking For:\nSkills:\nWindows 11 and MS OS knowledge and working knowledge of MS Office applications\n\nBitlocker\n\nManageEngine imaging, ADManager, AssetExplorer\n\nTicketing systems (JitBit)\n\nActive Directory\n\nO365\n\nMS Teams\n\nAmazon Connect\n\nPhysical Requirements:\nAbility to work in a fast-paced, occasionally noisy environment.\n\nMust be able to walk/ sit for at least 8 hours or more (Majority of shift is spent sitting).\n\nMust be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.\n\nRequires all forms of dexterity and mobility throughout the shift.\n\nOccasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.\n\nMust be able to manage a team effectively.\n\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.\n\nMust be able to travel to do equipment setups at local branches if requested.\n\nBonus Points For:\nCompTIA A+\n\nCompTIA ITF+\n\nCompTIA Network+\n\nCompTIA Security+\n\nMicrosoft 365 Certifications - Fundamentals MS-900","description_format":"text","description_chars":2380,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T21:41:41Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.519,"p_room":0.28,"age_days":75,"expected_fill_days":36,"reasons":["conf:386","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/satelliteoffice-it-support-analyst-i","json_url":"https://alion.io/job/satelliteoffice-it-support-analyst-i.json","meta":{"generated_at":"2026-10-29T03:08:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690678},"rest":"https://alion.io/mcp/rest/get_company?id=690678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsatelliteoffice-it-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsatelliteoffice-it-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsatelliteoffice-it-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/satelliteoffice-it-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsatelliteoffice-it-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":771404}},{"tool":"search_jobs","arguments":{"company":"satelliteoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":771404},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}