{"id":771376,"url":"https://alion.io/job/satelliteoffice-technical-support-specialist","title":"Technical Support Specialist","company":{"id":690678,"name":"Satellite Office","domain":"satelliteoffice.com","url":"https://alion.io/company/satelliteoffice","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T07:52:16Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T02:59:18Z","board_verified":false,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"About the Role\nOur client is a fast-growing, global provider of positioning and automation technology, supporting customers across surveying, machine control and related industries. As they scale their Australian support operation, they're building out a Manila-based support team to be the front line for customer calls and emails - with a clear, structured path into deeper technical diagnostics as you grow into the role.\nWhat You'll Do\nBe the first point of contact for customer calls and emails, logging and qualifying every case with care.\nHelp customers get set up - software licence activation, file uploads, and configuration across enterprise platforms.\n\nTroubleshoot connectivity and subscription setup for specialised field hardware and services.\n\nManage user accounts and access across multiple customer-facing systems.\n\nGrow into diagnosing and resolving technical faults directly, escalating to Australia-based specialists when needed.\n\nDocument everything clearly - cases, reports, and product feedback - to the standard the team relies on.\n\nWhat You'll Bring\nStrong communication skills and a genuinely customer-first attitude, even under call-volume pressure.\n\nComfort with electronic documentation and picking up new software systems.\n\nA problem-solving mindset and the discipline to document things properly the first time.\n\nExperience in a customer-facing, problem-solving role.\n\nWillingness to work a rotating early-morning or afternoon shift aligned to Australian business hours.\n\nNice to Have\nBackground in survey, machine control, auto-electrical, or design/engineering fields is a strong plus - but not required. Full training is provided.\n\nWhat's In It For You\nA genuine growth path - the role is deliberately staged so you build toward full technical ownership rather than being thrown in on day one.\n\nStructured onboarding, including a customised training program built specifically for this client's culture and customer-experience standards.\n\nWork with globally-used industry systems and specialised field technology.\n\nBe part of a close-knit support team solving real, high-volume problems for an international client base.\n\nCall to Action\nIf you're the kind of person who stays calm when the phones won't stop ringing and takes pride in getting the details right - we want to hear from you. Apply now and take the first step toward a technical support career with real room to grow.","description_format":"text","description_chars":2415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T21:41:41Z"},{"event":"open","at":"2026-09-29T18:20:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.547,"p_room":0.36,"age_days":60,"expected_fill_days":36,"reasons":["conf:507","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/satelliteoffice-technical-support-specialist","json_url":"https://alion.io/job/satelliteoffice-technical-support-specialist.json","meta":{"generated_at":"2026-11-02T20:09:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28176,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690678},"rest":"https://alion.io/mcp/rest/get_company?id=690678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsatelliteoffice-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsatelliteoffice-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsatelliteoffice-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/satelliteoffice-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsatelliteoffice-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":771376}},{"tool":"search_jobs","arguments":{"company":"satelliteoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":771376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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