{"id":2865825,"url":"https://alion.io/job/sauce-customer-care-agent","title":"Customer Care Agent","company":{"id":5792,"name":"Sauce","domain":"wearesauce.io","url":"https://alion.io/company/sauce","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-16T08:42:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T09:11:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Sauce\nSauce is a leading restaurant technology platform dedicated to empowering local businesses with our Commission-Free Delivery & Pickup model and advanced delivery optimization technology. With headquarters in Miami, New York, and Tel Aviv, we serve the dynamic US local restaurant market, valued at over $105 billion. Our team combines decades of expertise in restaurant tech, operations, sales, and marketing to drive industry-changing solutions that help restaurants thrive.\nAbout The Role:\nWe are seeking experienced remote Customer Care Agents with a background in food delivery support or fast-paced, real-time customer service. This role involves managing both B2C and B2B support requests across multiple channels, including HubSpot, email, chat, Slack, phone calls, and WhatsApp. The successful candidate will be adept at collecting evidence, thoroughly investigating issues, and ensuring a seamless customer experience.\nWhat You'll Do:\nMulti-Channel Support: Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.\n\nTicket & Case Management: Have a sense of ownership to respond to and resolve B2C, B2B and internal requests within established service levels.\n\nEvidence Collection & Issue Resolution: Meticulously document cases to determine accountability for delivery issues.\n\nCross-Functional Collaboration: Work closely with team leads and other departments (Customer Success, Tier 2, Back Office, Menu, ePayments) to address and resolve support issues.\n\nProcess Improvement: Contribute to the development and refinement of customer care playbooks, templates, and policies.\n\nTool Utilization: Utilize various cloud-based tools, including delivery company portals and internal dashboards, to efficiently manage support tasks.\n\nShift Options:\n\nWill include weekends\n\n8 AM - 5pm EST , 12 PM - 9pm EST, or 4pm - 1am EST - subject to change\n(9-hour shifts w/ 1 hour meal break)\n\nAdditional shift flexibility available based on business needs\n\nWhat You Bring:\nCustomer Service Expertise: Proven experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries.\n\nTechnical Proficiency: Familiarity with HubSpot, Slack, and other support tools. Experience with delivery driver dispatch or company portals is a plus.\n\nCommunication Skills: Strong written and verbal English skills are essential. Additional languages are a bonus, though not required.\n\nRemote Work Readiness: Must have a dedicated, quiet workspace at home, reliable high-speed internet, and the necessary technology.\n\nDetail-Oriented: Ability to carefully document cases and communicate effectively with both B2C and B2B clients.\n\nRequested Technology & Equipment:\nPersonal computer or laptop with up-to-date software\n\nHigh-speed internet connection\n\nKeyboard, mouse, working webcam, and headset with a microphone\n\nPrimary 24” monitor (with an additional 24” monitor preferred)\n\nWhat We Offer:\nStrong & Competitive Compensation Package\n\nFlexible Work Environment\n\nPaid Personal/Vacation Days\n\nPaid Sick Days\n\nThe Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!","description_format":"text","description_chars":3199,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Mobile App Development Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-19T17:37:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sauce-customer-care-agent","json_url":"https://alion.io/job/sauce-customer-care-agent.json","meta":{"generated_at":"2026-10-20T13:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5792},"rest":"https://alion.io/mcp/rest/get_company?id=5792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsauce-customer-care-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsauce-customer-care-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsauce-customer-care-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sauce-customer-care-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsauce-customer-care-agent"}]}