{"id":3754375,"url":"https://alion.io/job/sauce-dispatch-agent-2","title":"Dispatch Agent","company":{"id":5792,"name":"Sauce","domain":"wearesauce.io","url":"https://alion.io/company/sauce","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0.333,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Argentina","Brazil","Mexico","Colombia"],"countries":["AR","BR","MX","CO"],"hiring_countries":["AR","BR","CO","MX"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:42:53Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T16:24:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools-including delivery company portals, internal dashboards, HubSpot, and Slack-to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods.\nWhat You'll Do:\nProactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.\nCoordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.\nMulti-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.\nIssue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.\nDocumentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.\nCollaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.\nWhat You Bring:\nDispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable.\nTechnical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.\nProactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries.\nCommunication Skills: S trong written and verbal English skills are essential. Additional languages are a plus, though not required.\nRemote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology.\n Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups.\nRequested Technology & Equipment:\nPersonal computer or laptop with up-to-date software\nHigh-speed internet connection\nKeyboard, mouse, working webcam, and headset with a microphone\nPrimary 24” monitor (with an additional 24” monitor preferred)\nWhat We Offer:\nStrong & Competitive Compensation Package\nFlexible Work Environment\n10 Paid Personal/Vacation Days\n5 Paid Sick Days\nLocal Holidays Off\nThe Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!","description_format":"text","description_chars":2780,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Mobile App Development Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-04T16:28:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sauce-dispatch-agent-2","json_url":"https://alion.io/job/sauce-dispatch-agent-2.json","meta":{"generated_at":"2026-11-06T19:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5792},"rest":"https://alion.io/mcp/rest/get_company?id=5792"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsauce-dispatch-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsauce-dispatch-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsauce-dispatch-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sauce-dispatch-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsauce-dispatch-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3754375}},{"tool":"search_jobs","arguments":{"company":"wearesauce.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3754375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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