{"id":1918693,"url":"https://alion.io/job/saunders-veterinary-services-veterinary-customer-service-representative","title":"Veterinary Customer Service Representative","company":{"id":686668,"name":"Saunders Veterinary Services","domain":"saundersvet.com","url":"https://alion.io/company/saundersvet","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Avon Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T15:45:33Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T18:36:57Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":16},"description":"WE’RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR) Saunders Veterinary Services | Avon Park, FL\nAre you the person who can make everyone feel welcome-even on the busiest day?\nDo you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat?\nSaunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and good vibes to our team.\nYou’ll be one of the first people our clients meet-and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out.\nWHAT DOES A CSR ACTUALLY DO?\nYou’re basically the connection point between our clients, their pets, and our veterinary team.\nYour day may include:\nWelcoming clients and their pets with a warm, friendly attitude\n\nAnswering phones and helping clients with questions\n\nScheduling appointments and managing the appointment flow\n\nChecking clients in and out and keeping information accurate\n\nProcessing payments and handling invoices\n\nUpdating and maintaining client + patient records\n\nCommunicating important information between clients and the medical team\n\nAssisting with prescription/refill requests and directing medical questions to the appropriate team member\n\nFollowing up with clients when needed\n\nHelping explain services, estimates, invoices, and next steps\n\nSupporting a smooth patient experience from arrival to departure\n\nKnowing when to jump in and help wherever the team needs you\n\nKeeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY\n\nBasically… you’re helping keep the whole front end of the hospital running.\nYOU’LL PROBABLY LOVE THIS JOB IF…\nYou genuinely LOVE animals\n\nYou’re a people person\n\nYou’re friendly, professional, and confident communicating with clients\n\nYou can multitask without getting overwhelmed\n\nYou’re organized and pay attention to the little details\n\nYou can handle a fast-paced environment\n\nYou know how to stay calm when things get a little chaotic\n\nYou’re comfortable talking about services, estimates, payments, and scheduling\n\nYou’re a team player who’s willing to jump in wherever needed\n\nYou understand that pet parents can be emotional-and you lead with empathy\n\nYou have customer service experience (veterinary or healthcare experience = major bonus!)\n\nTHIS IS MORE THAN JUST ANSWERING PHONES.\nOur CSRs help create the entire client experience.\nWhether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend-you’ll be there to make sure they feel heard, respected, and cared for.\nWHAT YOU’LL GET\nCompetitive pay + benefits\n\nA team that genuinely cares about animals\n\nOpportunities to learn and grow\n\nA supportive team environment\n\nPlenty of adorable patients\n\nA chance to make a real difference for pets AND their people\n\nIf you’re organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way…\nWe want to meet you!\nSaunders Veterinary Services - Avon Park, FL\nReady to join the team?\nAPPLY TODAY!\nYour next favorite job might come with a LOT of fur.","description_format":"text","description_chars":3246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-05T17:24:07Z"},{"event":"close","at":"2026-10-15T21:05:15Z"},{"event":"reopen","at":"2026-10-16T21:07:16Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.733,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/saunders-veterinary-services-veterinary-customer-service-representative","json_url":"https://alion.io/job/saunders-veterinary-services-veterinary-customer-service-representative.json","meta":{"generated_at":"2026-10-22T18:56:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686668},"rest":"https://alion.io/mcp/rest/get_company?id=686668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaunders-veterinary-services-veterinary-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaunders-veterinary-services-veterinary-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaunders-veterinary-services-veterinary-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saunders-veterinary-services-veterinary-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaunders-veterinary-services-veterinary-customer-service-representative"}]}