{"id":3130808,"url":"https://alion.io/job/saur-conseiller-clientele-2","title":"Conseiller clientèle","company":{"id":1970707,"name":"Saur","domain":"saur.com","url":"https://alion.io/company/saur-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Serris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25257,"max":26000,"currency":"EUR","period":"year","gross":null,"usd_annual":29163},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T08:59:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join #MissionWater\nYou too can become an active player in water protection and join the #missionwater movement. \nFor almost 100 years, Saur has become a pure player in water and essential services. We provide comprehensive solutions for drinking water supply, wastewater treatment and distribution, and smart water management. \nThe Group works towards a clear and relevant objective: to be an advocate of water in order to protect one of our planet's most precious resources. \nAn aspiration that lives on through our 13,000 employees in 20 countries.\nDo you want to work with a company that changes lives all over the world? Join our team #MissionWater.\nJob Summary\nThe Customer Relations Advisor handles multichannel customer requests, ensuring satisfaction, compliance with service and financial commitments, while maintaining data quality and promoting the company’s services.Your Main Responsabilities\nAccueillir, répondre et conseiller les clients pour satisfaire leur demande dans le respect des procédures via différents canaux (téléphone, site web, accueil physique, mail et courrier) \nInformer les clients sur les différents services SAUR : demat, mensu, HomeServe pour contribuer à la performance financière \nÊtre responsable de la qualité des données collectées en conformité avec le RGPD, garantissant la fiabilité des données fournies au système \nGérer et assurer le suivi quotidien des demandes et insatisfactions faites par ses clients \nAssurer la traçabilité des demandes clients et des actions individuelles entreprises \nSuivre et valider/clôturer des tâches à faire lier aux processus (ex : Saphir) \nS’occuper des réclamations des clients (écoute attentive et recherche de solutions pertinentes) \nMettre à jour des bases de données clients \nTraiter des anomalies de relève et des réclamations (selon spécialisation/région) \nFacturer des processus individuels (branchement, intervention client, relève compteur…) \nEngager les actions préalables à la facturation : engager les actions post-facturation (dont dégrèvements) \nEngager les actions en lien avec le recouvrement des impayés (expert recouvrement)\nLes interlocuteurs internes sont les équipes des métiers Exploitation et Clientèle. Les interlocuteurs externes sont les clients consommateurs (particuliers, professionnels, administrations) et les services sociaux. Le poste nécessite la maîtrise des outils de gestion de la relation client, des connaissances en tarification, facturation et recouvrement, ainsi qu’une bonne compréhension de l’environnement contractuel. Les qualités attendues incluent l’écoute, le sens du service, l’empathie, l’autonomie, le travail en équipe et le sens commercial. Une bonne communication et la maîtrise du Pack Office sont également requises. Le poste s’exerce en bureau ou en centre d’appels, avec des outils informatiques et téléphoniques.\nYour Profile\nDiplôme (bac +2) orienté vers la gestion des ventes et de la relation client, la formation en service client ou relations clients, en affaires, gestion de l'eau, sciences de l'environnement ou dans un domaine connexe. \nMinimum de 2 ans d'expérience en relations clients, vente de services ou services clients, de préférence dans les services industriels ou liés à l'eau. \nLa familiarité avec les services de traitement de l'eau et les opérations de service est un atout. \nExpérience avec le CRM, les systèmes de gestion de service et les outils de communication numérique. \nDe solides compétences interpersonnelles, commerciales, de résolution de problèmes et de communication. \nVotre rémunération fixe annuelle brute se situe entre 25 257 € et 26 000 €, selon votre profil versée sur 13,3 mois.\nOur Commitment\nAs a committed employer, the Saur Group promotes diversity and considers all applications equally based on skills.\nSaur also places a strong emphasis on ethics, with integrity and transparency at the core of all its activities.\nJoin us and help create a work environment where ethical principles guide every decision and action.","description_format":"text","description_chars":4004,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Natural Resources"],"lifecycle":[{"event":"open","at":"2026-10-23T03:33:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":29163,"is_top_pay":false},"html_url":"https://alion.io/job/saur-conseiller-clientele-2","json_url":"https://alion.io/job/saur-conseiller-clientele-2.json","meta":{"generated_at":"2026-10-23T11:23:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1970707},"rest":"https://alion.io/mcp/rest/get_company?id=1970707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsaur-conseiller-clientele-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsaur-conseiller-clientele-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsaur-conseiller-clientele-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/saur-conseiller-clientele-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsaur-conseiller-clientele-2"}]}