{"id":3596648,"url":"https://alion.io/job/savageone-customer-service-representative","title":"Customer Service Representative","company":{"id":4452485,"name":"SavageOne","domain":"savageone.co","url":"https://alion.io/company/savageone","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T04:53:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T21:03:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Representative\nLocation: Durban\nAbout the Role\nWe are seeking an organised and customer-focused Customer Service Representative to provide administrative support to the department and Account Executive.\nThe successful candidate will play an important role in coordinating client requirements, managing quotations and job administration, liaising between internal departments, and following jobs through the production process.\nThis role would suit someone who is highly organised, comfortable dealing with clients, and able to manage multiple tasks while ensuring accuracy and excellent service.\nKey Responsibilities\nCustomer Service & Administration\nProvide efficient administrative support to the department and Account Executive.\nRespond to and resolve customer queries efficiently and professionally.\nFollow up with clients regarding quotation approvals and accuracy.\nFacilitate client requirements and ensure appropriate follow-through.\nQuotations & Job Coordination\nEnsure quotation requests are submitted to estimators timeously.\nEnsure completed quotations are sent to clients within 24 hours of receipt.\nFollow up on outstanding quotation approvals.\nCoordinate ad-hoc projects and review deliverables.\nFollow jobs through the production process to ensure requirements are met. Internal Vacancy - CSR\nInternal Coordination & Production Support\nAct as a key point of contact between relevant internal departments.\nCreate jobs within the required business system.\nProduce work tickets and ensure all specifications are captured accurately.\nMaintain high standards of accuracy and quality across all work outputs.\nQualifications & Experience\nMatric is essential.\nA relevant tertiary qualification would be advantageous.\nMinimum 1-2 years' experience in customer service and/or office administration.\nStrong general business understanding with commercial awareness.\nAdvanced computer skills. Internal Vacancy - CSR\nKey Attributes\nThe ideal candidate will be:\nCustomer-centric and service-driven.\nHighly organised with strong attention to detail.\nAble to multitask and prioritise effectively.\nConfident in decision-making and problem-solving.\nAble to meet and exceed required deliverables.\nA collaborative team player. 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