{"id":3596698,"url":"https://alion.io/job/savageone-itil-4-support-engineers","title":"ITIL 4 support engineers","company":{"id":4452485,"name":"SavageOne","domain":"savageone.co","url":"https://alion.io/company/savageone","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"OpenShift","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-11-02T04:53:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T22:56:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities.\n Key Responsibilities\nDeliver 1st-line and preventative technical support across IT systems\nPerform incident resolution, root cause analysis, and escalation\nApply change and configuration management with accurate documentation\nMonitor system health and performance; conduct regular checks and patching\nSupport deployments in pre-production and production environments\nCommunicate incident status and updates to stakeholders and service desk\nCollaborate with vendors and internal teams during escalations and handovers\nEnsure compliance, access control, and audit documentation\n Must-Have Skills & Experience\nITIL 4 Foundation Certification (mandatory)\nProven experience with:\nIncident & problem management\nChange enablement\nConfiguration and capacity management\nHands-on experience with AWS, OpenShift, and hybrid IT environments\nProficiency in monitoring systems, SharePoint, and service desk platforms\nFamiliar with system health checks, patching, and log analysis\nStrong documentation and stakeholder communication skills\n Preferred Tools\nASICS (System Check Database)\nServiceNow / Remedy / Jira / similar ITSM platforms\nMonitoring dashboards, log analyzers\nSharePoint for configuration tracking\n Nice to Have\nExposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP)\nExperience coordinating with 4th-line vendors\nUnderstanding of CI/CD in a service delivery 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