{"id":3596822,"url":"https://alion.io/job/savageone-service-delivery-manager","title":"Service Delivery Manager","company":{"id":4452485,"name":"SavageOne","domain":"savageone.co","url":"https://alion.io/company/savageone","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-02T04:53:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T12:38:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Overview:\nWe are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.\nKey Responsibilities:\nService Management & Delivery:\nEnsure high levels of customer satisfaction through effective service delivery and management.\n\nOversee the end-to-end delivery of IT or business services to meet agreed SLAs and KPIs.\n\nMonitor performance metrics and prepare service reports for clients and internal leadership.\n\nStakeholder Engagement:\nAct as the main point of contact for client service-related issues and escalations.\n\nBuild and maintain strong relationships with customers and internal delivery teams.\n\nTeam Leadership & Coordination:\nCoordinate cross-functional teams to ensure timely resolution of service issues.\n\nProvide mentoring and direction to junior delivery staff or support teams.\n\nProcess Improvement:\nIdentify gaps and inefficiencies in service delivery processes; implement improvements.\n\nParticipate in audits and support compliance with relevant standards (e.g., ITIL, ISO).\n\nProject Support:\nSupport the delivery of new services, transitions, and transformation initiatives.\n\nCollaborate with project managers to align service capabilities with project deliverables.\n\nRequired Skills & Qualifications:\nBachelors degree in Information Technology, Business Administration, or related field.\n\n5-9 years of experience in a service delivery or client management role.\n\nProven experience managing service performance in complex, multi-client environments.\n\nStrong knowledge of ITIL practices (certification preferred).\n\nExcellent problem-solving, communication, and stakeholder management skills.\n\nStrong organizational and multitasking abilities.\n\nPreferred Qualifications:\nExperience in cloud-based or digital service environments.\n\nExperience managing third-party vendors or offshore delivery teams.\n\nPMP or similar project management certification is a plus.\n\nFamiliarity with service tools such as ServiceNow, Jira, or equivalent.\n\nKey Competencies:\nCustomer-centric mindset\n\nAnalytical thinking\n\nLeadership and team collaboration\n\nConflict resolution\n\nTime and priority management","description_format":"text","description_chars":2373,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T04:53:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/savageone-service-delivery-manager","json_url":"https://alion.io/job/savageone-service-delivery-manager.json","meta":{"generated_at":"2026-11-03T16:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4452485},"rest":"https://alion.io/mcp/rest/get_company?id=4452485"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsavageone-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsavageone-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsavageone-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/savageone-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsavageone-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3596822}},{"tool":"search_jobs","arguments":{"company":"savageone.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3596822},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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